Chapter 12 - Evaluation, etc... Flashcards
What are the two levels on which project evaluation takes place?
- Formative evaluation: current status
- Summary evaluation: after project completion
What are the different ways of collecting data for formative evaluation?
- Reports (oral and written)
- Observations
- Review meetings
Name the three main aspects of formative evaluation
- Data collection
- Site visits
- Technology (for use in observation and data collection)
What must a communication plan include?
• Schedule for project reviews • Milestone meetings • Important points of contact - Customer - Contractor - Stakeholders
What are the main purposes of status review meetings?
- Assess & communicate progress
* Identify deviations and quickly correct them
What are the three different forms of status review meetings?
- Informal Meetings (like formal meetings, but only key people)
- Stand-up Meetings (quick meetings)
- Formal Meetings (Large, scheduled meetings)
Why is informal communication important?
It provides the project manager with insight into team dynamics and other project aspects which are not formally reported on
What is the project implementation stage?
Product or system is handed over. This includes user acceptance, training and testing
What are the three ways of implementing a new system?
- Parallel installation (with current system)
- Pilot installation (unit testing)
- Cold turkey (all at once, shut current system down)
What are the three kinds of project termination?
- All deliverables met
- Business case is no longer valid
- Due to financial loss or problems with contractors
What is the main responsibility of the project manager during project termination and closeout?
Scheduling, planning and monitoring of closeout activities
What are the main closeout activities?
- Obtain and approve termination plans
- Prepare and coordinate termination plans
- Plan for transfer of project team and resources
- Monitor completion of contractual agreements
- Monitor disposition of surplus material and equipment
What are the FINAL closeout activities?
- Close out all work orders and contracts
- Notify all departments of completion
- Close office and close off books
Name the closeout activities related to customer and payment
- Ensure delivery of end and side-items
- Notify customer on fulfilment of contractual obligations
- Ensure all documents are completed
- Transmit formal payment and collect final payments
- Obtain formal acknowledgement of completion
What does the summary evaluation review?
The performance of the project team and the end-item system or product
What are the two forms of summary evaluation?
- Post-completion project review
- Post-installation system review
What are some of the main aspects covered in the post-completion project review?
- Were initial project objective met
- Changes in objectives and reason for that
- The project team, and its relationship with the vendors and contractors, and the interaction with the organisation
- Performance and involvement of stakeholders
- Expenditures, sources of cost and project profitability
- Identification of good performed and performance areas within the project
- Identification of poor performed and performance areas within the project
- Lessons learned and recommendation for future projects
What is the focus of the Post-Installation review?
The end-item (or product), not the project or project management process
What is the output of the Post-Installation review used for?
Final changes and enhancements to product/system (but this should be new project)
What does the organisation use a Post-Completion Project review for?
The summary review and assessment of the project is used is applied to enhance the performance of the organisation in future projects
