Chapter 9 Product Concepts Flashcards

1
Q

business products

A

a product used to manufacture other goods or services

ex) a printing company buying a press to print logos

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2
Q

consumer product

A

a product bought to satisfy an individuals wants

a product to satisfy consumers

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3
Q

convenience product

A

a relatively inexpensive item that requires little effort to attain

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4
Q

shopping product

A

a product that requires comparison shopping because it is usually more than a convenience good and is found in fewer stores

a product that requires shopping around because it is found in fewer stores
-usually more expensive

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5
Q

specialty product

A

a product with unique characteristics that separates it apart from the rest

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6
Q

unsought product

A

a product unknown to the buyer or a known product that the buyer does not actively seek

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7
Q

product item

A

a specific version of a product that can be designated as a distinct offering

distinct offering

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8
Q

product line

A

a group of closely related product items

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9
Q

product mix

A

all the products that a company sells

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10
Q

product mix width

A

the number of product lines a company has/offers

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11
Q

product line length

A

the number of product items in a product line

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12
Q

product line depth

A

the different versions of a product items in a product line

Number of types and sizes offered for each product in the line

offering different options of the same products such as size or type

ex) Coca Cola offering a small and a large 1L size of their beverage

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13
Q

product modification

A

changing one or more of a product’s characteristics

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14
Q

planned obsolescence

A

modifying products so those that have already been sold become obsolete before they actually need replacement

ex) apple releasing a new iPhone every year making the previous model inferior to the new one

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15
Q

product line extension

A

adding products to an existing product line to offer more options to consumers

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16
Q

brand

A

– Name
– Term
– Symbol
– Design
Or a Combination listed above

17
Q

brand name

A

that part of a brand that can be spoken including letters, words and numbers

18
Q

brand mark

A

elements of a brand that cannot be spoken

19
Q

brand equity

A

the value of a company and brand names

20
Q

global brand

A

a brand with atleast 20% of sales outside of the country of origin

21
Q

brand loyalty

A

consistent preference for one brand over the others

22
Q

generic product

A

a no-frills, no-brand-name,
* low-cost product

23
Q

manufacturers brand

A

the brand name of a manufacturer

24
Q

private brand

A

a brand name owned by a wholesaler or a retailer

25
individual branding
the use of different brand names for different products
26
family brand
the marketing of several different products under the same brand name
27
cobranding
placing two or more brand names on a product or its package
28
trademark
the exclusive right to use a brand or part of a brand
29
service mark
a trademark for a service
30
generic product name
a term that identifies a product by class or type and cannot be trademarked
31
persuasive labelling
package labelling that focuses on a promotional theme or logo
32
informational labelling
package labelling designed to help consumers make proper product selections and to lower their cognitive dissonance after the purchase
33
universal product codes (UPCs)
a series of thick and thin vertical lines (bar codes), readable by computerized optical scanners that match the codes to brand names, package sizes, and prices
34
warranty
a confirmation of the quality or the performance of a good and service
35
express warranty
a written guarantee
36
implied warranty
an unwritten guarantee that the good or service is fit for the purpose for which it was sold