Chapter 9 (Human Resource Practices) Flashcards
What are the goals of Human Resource Development?
Develop skills for current and future roles.
Provide opportunities for career growth.
Increase employee satisfaction and retention.
How does HRD benefit organizations?
Encourages continuous learning.
Aligns employee development with company strategies.
Supports talent and succession planning.
How can multiple sites be synergized?
Standardize processes across locations.
Set KPIs for goals like sales and customer satisfaction.
Regularly review performance and use feedback for improvement.
What are the types of training?
On-the-job: Learning while performing tasks.
Off-the-job: Training in workshops or seminars.
Technical Skills: Job-specific technical knowledge.
Soft Skills: Communication, teamwork, leadership.
Compliance: Understanding policies and regulations.
What are the types of orientation?
General: Company mission, values, and structure.
Job-Specific: Role and responsibilities.
Cultural: Company culture and norms.
Safety & Security: Workplace safety and emergency procedures.
What is training evaluation?
It assesses how well training programs help employees learn, improve, and apply new skills.
What are the types of training evaluation?
Reaction: Did participants like the training?
Learning: What skills or knowledge were gained?
Behavior: Are employees using new skills at work?
Results: What is the impact on company performance?
What methods are used for training evaluation?
Surveys for feedback.
Observations of behavior changes.
Performance metrics (before and after training).
ROI analysis to measure financial impact.
What are the benefits of training evaluation?
Improves training programs.
Demonstrates the value of training.
Guides future training decisions.
Identifies employee development needs.
What is Maslow’s Hierarchy of Needs?
A theory that explains human motivation based on needs, from basic (food, shelter) to higher-level (self-fulfillment).
What is Herzberg’s Two-Factor Theory?
A theory that separates factors causing dissatisfaction (hygiene factors) from those driving satisfaction (motivators).
What is Equity Theory?
A theory suggesting employees compare their efforts and rewards to others to assess fairness in the workplace.
