Chapter 9: Communication In Business Flashcards
What are business objectives?
They state what an organisation expects to achieve over a set period.
What are strategies?
Are the actions that an organisation takes to achieve its specific objectives.
What are stakeholders?
Are individuals or groups with an interest in the future growth and success of the business.
What is internal communication?
Are those that takes place within a business
What is formal communication?
Involves making use of the official communication channels of a business
Sideways communication?
Involves the flow of information between people of similar status or position
Informal communication?
Channel involves the business making use of unofficial means of exchanging information
Grapevine?
Is the unofficial and informal communication system which is superimposed on the formal network
External communication?
Is how concerned with how the business communicates with and is viewed by other businesses and stakeholders outside the business
Persuasion?
Is presenting a message in a manner that causes someone else to support it.
Verbal communication?
Is the written or oral use of words to communicate
Written communication?
Are used by managers to pass on ideas and information inside and outside a business
Electronic bulletin boards?
Are display screens placed in foyers, lobbies and offices that present information direct from head office management
Oral communications?
Involves direct word of mouth contact
Body language?
Is the use of gestures, facial expressions and posture to communicate
