Chapter 9: Building Information Systems

Question 1

Automation

Answer 1

Creating computer systems to assist humans in their jobs (airline booking agent with computerized booking system, payroll computer systems, etc.)

Assisting employees with performing their tasks more efficiently and effectively

Question 2

Rationalization of Procedures

Answer 2

The streamlining of standard operating procedures, making them more efficient after automation

Question 3

Total Quality Management (TQM)

Answer 3

Makes achieving quality an end gosl in itself and the responsibility of all people and functions within an organization

Question 4

Six Sigma

Answer 4

Is a specific measure of quality, representing 3.4 defects per million opportunities

Question 5

Business Process Redesign

Answer 5

Reorganizes workflows, combining steps to cut wastes and eliminate repetitive, paper-intensive tasks. (Sometimes the new design eliminates jobs as well)

Question 6

Paradigm Shift

Answer 6

Involves rethinking the nature of the business and the nature of the organization

Question 7

Business Process Managements

Answer 7

Provides a variety of tools and methodologies to analyze existing processes, design new processes, and optimize those processes.

Question 8

Business Process Management Steps

Answer 8

1. Identify Process for Change
2. Analyze Existing Processes
3. Design the New Process
4. Implement the New Process
5. Continuous Measurement

Question 9

Systems Development

Answer 9

The activities that go into producing an information system solution to an organizational problem or opportunity