Chapter 9 Flashcards
1
Q
Polychronic
A
The ability to multitask
2
Q
Time is a…
A
Pressure cooker, Map, Mirror, River, Feast
3
Q
Queuing Theory
A
Waiting for a product = Good quality, Waiting too long = negative feelings
4
Q
Post purchase Satisfaction
A
Determined by attitude about a product after purchase.
