Chapter 9 Flashcards
A prediction of how many guests will come into the service location during the whole day arrived at by an information system after a relatively short period of time and based on a combination of an actual count, an attendance database, and kinwldege of arrival date distributions
Daily count
The use of an interaction with a guest who has come to the organization for one service as an opportunity to sell the guest another product or service
Cross sell
A largely automated process that uses statistical analyses to search massive data sets for useful and meaningful patterns
Data mining
A information system that in addition to providing information has the capability of responding to information choosing between alternatives and either making or helping to make a decision
dSS decision support system
A model that calculates the optimum reorder size of an item once the reorder point is reached designed to minimize annual order and holding costs
EOQ economic ordering quantity
Literally too much information
Information overload
A system designed to bring together diverse sources or organizational information to enable managerial decisions
Integrated informational system
Persons or units within an organization that depend on and serve each other
Internal customers
Using info systems to get the right information to the right person in the right format at the right time
Managing information
The idea that the organization itself should be considered as and structured as an integrated information network or system
Organization as an information system
