Chapter 7 Flashcards
The fit between what a leader says and what a leader does
Behavioral integrity
Chester Barnard theory of what authority is and why people do or do not accept it
Authority acceptance theory
If employees do not feel upbeat or positive or if their guests are not reciprocally positive employees must act upbeat cheerful and enthusiastic
Emotional labor
Giving employees authority to make decisions and gain greater control over their work
Empowerment
The theory that we compare what we get out of an endeavor(outputs) to what we put into it(our inputs) and draw a conclusion as to the fairness of the outputs
Equity theory
The idea that an organizations need to relate to employee rewards directly to performance. If employees believe or expect that they can achieve a certain performance level by putting in a certain level of effort that achieving this performance level will lead to promises rewards and if employees value these rewards sufficiently then they will be motivated to put in the effort to get reward
Expectancy theory
A group of employees that exist because of a formal structure of an organization(company,shift,team)
Formal group
Setting goals.
Goal setting
A social group that forms without guidance from the organization
Informal group
A process of having each employee set specific and measurable goals and then using the achievement of those goals as a key driver for that employees performance assessment
Management by objectives (mbo)
The drive or compelling force that energizes people to do what they do in a given situation
Motivation
Providing rewards to employees for organizationally approved behaviors (guest sat) to encourage those behaivors
Positive reinforcement
A program designed to provide a reward (financial or symbolic) to employees who achieve a notable goal
Recognition program
The theory of how other people or groups influence us to behave or function in particular settings or situations
Role theory
The beliefs of employees that their knowledge skills and abilities are sufficient to perform at the desired level
Self efficacy
