chapter 9

Question 1

Scientific Management

Answer 1

a theory of management that analyzes and synthesizes workflows. Its main objective is improving economic efficiency, especially labor productivity.

Question 2

McGregor’s Theory X and Theory Y

Answer 2

Theory X is based on the assumptions that employees don’t really want to work, lack ambition, only work to collect a paycheck, and need constant supervision.

Theory Y is based on the assumptions that employees want to work, want to take responsibility, and do not need much supervision.

Question 3

Goal Setting theory

Answer 3

a theory in organizational psychology that explains how setting specific, challenging, and measurable goals can improve performance