Chapter 9 Flashcards
Communication
the process by which info is transmitted & understood between 2 or more people
Noise
Psych, physiological, or external barriers that can distort or obscure the sender’s intended message
2 main types of communication channels
verbal & nonverbal
Internet & digital communication
Email (asynch comm)
Problems with email & other digital channels
Peer comm of emotions, less politeness & respectfulness, difficult in novel situations, contributes to info overload
Peer communication of emotions
if using emoji’s they can be interpreted differently
Less politeness & respectfulness
reduces empathy/sensitivity
Difficult in novel situations
harder to find a resolution to a big problem
Contributes to info overload
easy to add people, it can lead to receiving irrelevant info
Nonverbal communication
facial expressions, gestures, voice intonation, physical distance, silence, volume
4 communication channels that are the most appropriate
synchronicity, social presence, social acceptance, media richness
Synchronicity
the extent to which the channel requires or allows both the sender & receiver to be actively involved in the conversation at the same time
Social presence
How much channel creates psychological closeness & awareness
Social acceptance
How much is channel supported by team
Media richness
A medium’s data carrying capacity (how much/what type of comm they can convey)
Communication channels & persuasion
spoken communication (face to face) is more pervasive than emails & other written communication (you get emotion along w/ logic)
Communication barriers (Noise)
things that block or interfere w/ effective exchange of info
Language issues
miscommunication
Information overload
volume of info received exceeds ability to process it
Cross-cultural
things can be interpreted differently by culture
Gender differences
male vs female
Improving interpersonal communication
getting your message across, active listening
Workspace design
what is the office layout, does it provide communication?
Direct communication w/ top management
sending/receiving emails, videos, meetings
Management by walking around
Getting executive out of their office & onto the field
Grapevine
unstructured & informal network founded on social relationships rather than org charts or job descriptions
