Chapter 9

Question 1

Communication

Answer 1

the process by which info is transmitted & understood between 2 or more people

Question 2

Noise

Answer 2

Psych, physiological, or external barriers that can distort or obscure the sender’s intended message

Question 3

2 main types of communication channels

Answer 3

verbal & nonverbal

Question 4

Internet & digital communication

Answer 4

Email (asynch comm)

Question 5

Problems with email & other digital channels

Answer 5

Peer comm of emotions, less politeness & respectfulness, difficult in novel situations, contributes to info overload

Question 6

Peer communication of emotions

Answer 6

if using emoji’s they can be interpreted differently

Question 7

Less politeness & respectfulness

Answer 7

reduces empathy/sensitivity

Question 8

Difficult in novel situations

Answer 8

harder to find a resolution to a big problem

Question 9

Contributes to info overload

Answer 9

easy to add people, it can lead to receiving irrelevant info

Question 10

Nonverbal communication

Answer 10

facial expressions, gestures, voice intonation, physical distance, silence, volume

Question 11

4 communication channels that are the most appropriate

Answer 11

synchronicity, social presence, social acceptance, media richness

Question 12

Synchronicity

Answer 12

the extent to which the channel requires or allows both the sender & receiver to be actively involved in the conversation at the same time

Question 13

Social presence

Answer 13

How much channel creates psychological closeness & awareness

Question 14

Social acceptance

Answer 14

How much is channel supported by team

Question 15

Media richness

Answer 15

A medium’s data carrying capacity (how much/what type of comm they can convey)

Question 16

Communication channels & persuasion

Answer 16

spoken communication (face to face) is more pervasive than emails & other written communication (you get emotion along w/ logic)

Question 17

Communication barriers (Noise)

Answer 17

things that block or interfere w/ effective exchange of info

Question 18

Language issues

Answer 18

miscommunication

Question 19

Information overload

Answer 19

volume of info received exceeds ability to process it

Question 20

Cross-cultural

Answer 20

things can be interpreted differently by culture

Question 21

Gender differences

Answer 21

male vs female

Question 22

Improving interpersonal communication

Answer 22

getting your message across, active listening

Question 23

Workspace design

Answer 23

what is the office layout, does it provide communication?

Question 24

Direct communication w/ top management

Answer 24

sending/receiving emails, videos, meetings

Question 25

Management by walking around

Answer 25

Getting executive out of their office & onto the field

Question 26

Grapevine

Answer 26

unstructured & informal network founded on social relationships rather than org charts or job descriptions