Chapter 8

Question 1

Teams

Answer 1

Groups of 2 or more people who interact and influence each other, are mutually accountable for achieving common goals and perceive themselves as a social entity w/in an org.

Question 2

Team Permanence

Answer 2

How long lasting is this team?

Question 3

Diversity of Skills

Answer 3

What are the variety of skills teammates have?

Question 4

Authority Dispersion

Answer 4

How spread out is the decision making?

Question 5

Informal Groups

Answer 5

Assembled together but may not have interdependence of an org-focused goal

Question 6

Why do informal groups exist?

Answer 6

Help fulfill our need to belong, Can help accomplish something you couldn’t do alone

Question 7

Advantages of teams

Answer 7

Motivation (don’t want to let team down), accountability (we feel/think our performance will be monitored), comparison (we work harder when we think we will get compared)

Question 8

Process Losses

Answer 8

Resources (including time & energy) spent on team development & maintenance instead of performing the task

Question 9

Social Loafing

Answer 9

When employees exert less effort & perform worse when working in teams (vs alone)

Question 10

Social Loafing more likely when..

Answer 10

individual performance is indistinguishable, larger teams, low agreeableness and low conscientiousness

Question 11

To reduce loafing..

Answer 11

Form smaller teams, team oriented, select people who are motivated

Question 12

Team Effectiveness

Answer 12

When it benefits organizations & team members & it survives long enough to accomplish the goals

Question 13

What makes some teams more effective than others?

Answer 13

Organization & team environment, Team design elements, Team processes, Team effectiveness

Question 14

Organization & team environment

Answer 14

budget, space, support from org

Question 15

Team design elements

Answer 15

How effective the team is

Question 16

Team characteristics

Answer 16

How complex are the tasks

Question 17

Team size

Answer 17

Big enough for skills but small enough for coordination

Question 18

Team composition

Answer 18

Communicating, comforting, cooperating

Question 19

Team diversity

Answer 19

people with different backgrounds, abilities, perspectives)

Question 20

Team development

Answer 20

Forming, Storming, Norming, Performing

Question 21

1. Forming

Answer 21

Get to know team

Question 22

2. Storming

Answer 22

Figure out roll, establish themselves

Question 23

3. Norming

Answer 23

Establishing rules, norms, team starts to bond

Question 24

4. Performing

Answer 24

Doing whatever team is supposed to do

Question 25

Team roles

Answer 25

what are you supposed to do, maintain relationships

Question 26

Team building

Answer 26

Formal activities designed to form team

Question 27

Team norms

Answer 27

Informal rules & shared expectations that groups establish to regulate behavior of its member

Question 28

Team cohesion

Answer 28

Degree of attraction people feel toward the team & their motivation to remain members

Question 29

6 major influences (Team cohesion)

Answer 29

Member similarity, team size, member interaction, somewhat difficult entry, team success, external competition & challenges

Question 30

Member similarity

Answer 30

members who share similarities, may have higher team cohesion

Question 31

Team size

Answer 31

Smaller the team, the higher the team cohesion

Question 32

Member interaction

Answer 32

People who interact more frequently can lead to higher cohesion

Question 33

Somewhat difficult entry

Answer 33

When entry to team is difficult, they value the team

Question 34

Team success

Answer 34

More likely to identify w/ group if its successful

Question 35

External competition & challenges

Answer 35

working together to overcome challenges

Question 36

consequences of cohesion

Answer 36

groupthink, resistance to change, social loafing

Question 37

Self-directed teams

Answer 37

cross-functional groups

Question 38

Cross functional groups

Answer 38

composed of members from different functional areas (diverse skills, perspectives)

Question 39

Virtual teams

Answer 39

linked thru technology, high emotional intelligence