Chapter 9 & 16

Question 1

Employee productivity formula

Answer 1

= Retailer’s sales or profit/ Number of employees

Question 2

Employee turnover formula

Answer 2

= Number of employees leaving their job during the year / Number of positions

Question 3

Employee Productivity T or F

can be improved by increasing the sales generated by existing employees

Answer 3

True

Question 4

Employee Productivity T or F

can be improved by reducing the number of employees

Answer 4

True

Question 5

Employee Productivity T or F

is directly related to the retailer’s short-term profits.

Answer 5

True

Question 6

Employee turnover T or F

is a behavioral measure of employee’s attitudes.

Answer 6

True

Question 7

Employee turnover T or F

can be greater than 100%.

Answer 7

True

Question 8

Employee marketing (employee branding)

Answer 8

A marketing program to attract the “best and brightest” potential employees

Question 9

Issues in retail human resource management - Legal and regulatory issues

Answer 9

Equal employment opportunity- To protect employees from unfair discrimination in the workplace

Illegal discrimination: the actions of a company or its managers that result in members of a protected class being treated unfairly and differently than others

Question 10

Fair Labor Standard Act (1938):

Answer 10

Fair Labor Standard Act (1938): sets minimum wages, maximum hours, child labor standards, and overtime pay provisions