Chapter 9 Flashcards
One of the most important aspects of retailing
Cash Handling
Is a term that describes the daily tasks of employees within a retail store or chain.
Store Operation
Are assets of the retail business and the retailer can’t afford to lose even a single customer.
Customers
It’s the one-on-one that the assistant has with the customer that adds to the overall shopping experience.
Customer Service
A process of returning purchased merchandise to the retailer and receiving reimbursement in the original form of payment or an exchange for another item or store credit.
Refunds and Returns
The practice and process of displaying and selling products to customers.
Merchandise
The retailer must ensure to manage inventory to avoid being “out of stock”.
Inventory and Stock Management
Refers to the actions that retailers take to keep shoppers and colleagues safe and to reduce the risk of theft.
Safety and Security
They are the one that should help individuals buy merchandise as per their need and pocket.
Sales Representative
It also a range from the point of sale to the behind-the-scenes money management during the day.
Cash Handling
The retailer must not oversell his products to the customers. Let them decide on their own.
True
Customers initiate refunds when they encounter issues, dissatisfaction, or change their mind about the purchase.
True
Retailers cannot use merchandising to influence customer intent and reach their sales goals.
False
The position of dummies should be changed frequently.
True
Every retail chain shouldave its own warehouse to stock the merchandise.
True
