Chapter 8 Strategic Planning Flashcards

1
Q

Today, fire agencies commonly engage in the following three types of planning

A

Tactical/operational planning
Strategic planning
Master/long-range planning

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2
Q

The term ________ refers to a plan of action designed to achieve a particular goal

A

Strategy

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3
Q

The most successful strategic planning effort involves both internal and external stakeholders and ________

A

Customers

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4
Q

________ into demographic and development trends serves as the basis for future strategic planning efforts within a fire department and for future anticipated growth

A

Research

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5
Q

________ is the common characteristic on which data can be organized, allowing the different applications to access the same data about one specific point of interest

A

Geography

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6
Q

In the public sector, strategic planning provides a basis for efficient expenditure of ________ and sets aside the potential for inefficient decision-making

A

Public funds

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7
Q

________ statements provide members with direction for how things can be and a sense of organizational pride and purpose

A

Vision

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8
Q

________ identify the organization’s capability of providing the services requested by customers

A

Strengths

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9
Q

Internal organizational issues that are identified by the planning team are typically issues that are at the heart of the organizations problems

A

Weaknesses

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10
Q

________ are focused on existing services and on expanding and developing new possibilities inside and beyond the traditional service area

A

Opportunities

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11
Q

Conditions in the external environment that are not under the organizations control

A

Threats

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12
Q

________ fulfill the mission of the organization and provide individual members with clear direction

A

Goals

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13
Q

A measurable action to be taken that supports our goal

A

Objective

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14
Q

A request for proposal is often developed by the organization’s ________

A

Purchasing staff

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