Chapter 6 Human Resources Flashcards
The number of separations / average number of employees X 100
Turnover rate
__________ involves looking back to past incidents and considering which risks are present now or will likely be in the future
Risk assessment
Generally a __________ review is necessary when looking into the past for risk assessment
5 year
NFPA __________ Guide for emergency medical services and systems
450
NFPA __________ - Guide for the evaluation of fire risk assessments
551
NFPA __________ - Standard for providing emergency services to the public
1201
NFPA __________ - Standard for the installation maintenance and use of emergency services Communications Systems
1221
NFPA __________- recommended practice in emergency service organization risk management
1250
NFPA __________ - Standard on disaster/emergency management and business continuity programs
1600
NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by career fire departments
1710
NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by volunteer stop whining let’s Google hello whofire departments
1720
The number of fire personnel necessary for a department depends in part on the __________
Jurisdiction
The total number of companies and the of __________ companies to accomplish appropriate response times ultimately define the number of personnel required to deliver the defined level of service
positioning
A __________ is the method used to achieve compliance with the principle the policy describes
Procedure
Policies and procedures are an opportunity to direct organizational __________
Communication
__________ refers to the study of population characteristics
Demographics
One of the major laws regarding wage is the __________ which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting full-time and part-time workers in the private sector and in federal, state, and local governments
Fair labor standards act
Employee evaluations are best completed by the employee’s __________ because that officer is typically in the best position to observe firsthand the employees attitude and behavior and productivity
Immediate supervisor
When multiple officers provide input on evaluations it is still best to have __________ deliver the evaluation to avoid the impression of ganging up on the employee
One officer
A __________ is a statement of where a person wants to be in the department, and the objectives are the necessary steps together.
Career goal
Validity (effectiveness) and reliability (dependability) in the promotion process increase __________ in the organization
Confidence
Reliability in promotional testing is directly related to the quality and __________ of the questions asked and the answers that are considered correct.
Relevance
__________ is a form of reliability that would look only at one test which is broken into two parts and then administered as two separate tests wanting the same results for both
Internal consistency
The __________ effect is when the evaluator rates the candidate the same across the board.
Halo / Horn
The __________ is when an evaluator or a assessor assigns the particular rating based on recent performance unrelated to the assessment center board interview
Recency error
The __________ is when the evaluator compares the candidate to other candidates and not the specific competencies being evaluated.
Contrast error
A __________ is when the similarity of a candidate to himself or herself
Similarity bias
The __________ refers to the information about a specific area that is acquired through education, training, and personal experiences.
Knowledge
__________ refer to practiced acts that do not necessarily require specific abilities.
Skills
__________ can be divided into broad categories of cognitive, physical, and perceptual motor abilities.
Ability
Having more than one assessor will assist in balancing any __________ in the process and creating an overall score for each candidate.
Bias
For the purposes of the promotional interview, a __________ interview is recommended
Structural behavioral
Creating a culture of __________ sets the foundation for professional development
Continuous improvement
Age discrimination in employment act prohibits discrimination in employment for individuals over the age of __________
40
