Chapter 8 Quality Flashcards
Chapter 08
How can a quality control system improve quality?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Advantages:
• Managers put controls in place
Disadvantages: • Workers rarely feel part of it • Workers feel it is a criticism of them • A lot of wastage • Most systems are flawed
Chapter 08
How can a quality culture system improve quality?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Advantages: • Includes all staff • Improves motivation • Improves job satisfaction Disadvantages: • Takes time to establish the culture
Chapter 08
What is meant by Kaizen?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
This means ‘continuous improvement’ in Japanese.
To achieve the highest possible quality standards, a business must continuously improve what they do.
Chapter 08
What is meant by quality assurance (quality culture)?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Ensuring that quality is produced and delivered at every stage of the production process, often through making quality the responsibility of every worker. Quality becomes the culture of the whole company.
This is the modern approach. Ultimately this should lead to a zero defects practice. Customers are assured of the quality of the product. This is a PROACTIVE approach.
Chapter 08
What is meant by quality control?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Ensuring that a product or service meets minimum standards, often through the testing of sample products once they have been made.
This traditional quality control method involves an individual, team or department who are responsible for checking the quality of goods and services once they have been made or provided.
This approach is REACTIVE.
Faulty goods would be altered, thrown away or sold as ‘seconds’.
Chapter 08
What is meant by quality standards?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Where products are made to standards which are laid down by independent organisations.
The British Standards Institution (BSI) is the main one in the UK, and products made to this standard will usually have a “Kitemark” on them.
Some standards are also in place for the quality procedures rather than individual products.
Examples are ISO 9000 (quality management systems) and ISO 9001 (quality assurance in design, development, production, installation and servicing)
Chapter 08
What is meant by quality?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Achieving a minimum standard for a product or service, or a production process, which meets customers’ needs
Chapter 08
What is meant by zero defects?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
All work meets the required quality standard at every stage of the production process
Chapter 08
What is the difference between quality control and quality assurance?
Edexcel 2BS01 Business Studies GCSE Unit 3.2
Quality Control – Ensuring that a product or service meets minimum standards, often through the testing of sample products once they have been made.
V’s
Quality Assurance - Ensuring that quality is produced and delivered at every stage of the production process, often through making quality the responsibility of every worker. Quality becomes the culture of the whole company.
