Chapter 8 - Project Quality Management

Question 1

quality management

Answer 1

ensure project will satisfy needs for which it was undertaken

Question 2

quality management processes

Answer 2

• planning quality management
• performing quality assurance
• performing quality control

Question 3

planning quality

Answer 3

outputs (quality management plan, process improvement plan)

Question 4

Scope Aspects of IT Projects

Answer 4

• functionality
• features
• system output
• performance
• reliability
• maintainability

Question 5

Performing quality assurance

Answer 5

activities related to satisfying relevant quality standards for a project

• outputs (change requests, project management plan updates)

Question 6

Controlling Quality

Answer 6

outputs (acceptance decisions, rework, process adjustmants)

Question 7

Basic Tools of Quality (7)

Answer 7

• cause-and-effect diagrams (trace quality problems back to root cause)
• control chart (graphic display of data that illustrates results of a process over time. determine if process is in control or not)
• checksheet (used to collect and analyze data)
• scatter diagram (shows if there’s a relationship between variables)
• histograms
• pareto charts
• flow charts

Question 8

Statistical Sampling

Answer 8

choosing part of population of interest for inspection.

Question 9

Six Sigma

Answer 9

comprehensive and flexible system for achieving and sustaining business success.

• no more than 3.4 defects per million
• six sigma projects follow dmaic (5 phase improvement process)

Question 10

DMAIC

Answer 10

• Define
• Measure
• Analyze
• Improve
• Control

Question 11

Six 9’s of quality

Answer 11

• 1 fault in 1 million opportunities

- 99,9999% availability, 30 seconds down per year

Question 12

Types of Tests

Answer 12

• Unit Testing
• Integration Testing
• System Testing
• User Acceptance Testing

Question 13

CMMI Levels

Answer 13

• Performed
• Managed
• Defined
• Quantitatively Managed
• Optimizing