Chapter 8 Enterprise Applications

Question 1

integration

Answer 1

allows separate systems to communicate with each other eliminating the need for manual entry to multiple systems

Question 2

enterprise systems

Answer 2

provides enterprisewide support and data access for a firms operations and business processes

Question 3

eai

Answer 3

enterprise application integration; connects the firms plans methods and tools aimed at integrating systems

Question 4

supply chain

Answer 4

all parties involved directly or indirectly in obtaining raw materials or a product

Question 5

sales force automation

Answer 5

automatically tracks all the steps in the sales process

Question 6

two types of crm

Answer 6

operational and analytical

Question 7

operational crm

Answer 7

supports transactional processing for day to day operations dealing with customers

Question 8

analytical crm

Answer 8

supports back office operations annd strategic analysis including all systems not dealing with customers

Question 9

3 core erp components

Answer 9

.accounting and finance
.production and materials management
. hr