Chapter 3 Ebusiness Flashcards
disruptive technology
a new way of doing things that does not meet needs of existing customers right away
digital darwinism
the concept that existing orgs that cannot adapt to new demands and markets will not survive the information age
internet
a huge network that connects devices and allows them to communicate with each other
ebusiness
includes ecommerce; all online business operations including marketing, customer service and more
ecommerce
strictly buying and selling online; transactional operations. an aspect of ebusiness
web1
refers to the www in its earliers years (90s)
disintermediation
cutting out the middle man; when a business sells directly to the customer online
intermediaries
the middle men; agents, software, or businesses that that bring buyers and sellers together
net neutrality
ensures that everyone has equal access to the internet
stickiness
measures how much time people spend on a website or app
clickstream analytics
collecting analysing and reporting data about what pages a website visitor visits and in what order
B2B
business to business; when businesses buy from and sell to each other over the internet. think virtual assistants and software sales and licensing
B2C
business to consumer; businesses selling directly to consumers online. think carmax. (can be brick and mortar, click and mortar, or pure play)
C2B
consumer to business; when consumers sell a product or service to businesses on the internet. think priceline, where customers set their prices and businesses can decide whether to supply them or not
C2C
consumer to consumer; when consumers offer products and services to each other on the internet. think craigslist and ebay
