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Series 7 > Chapter 8 - Customer Accounts > Flashcards

Chapter 8 - Customer Accounts Flashcards

1
Q

Cold calling can only be done between

A

8am and 9pm local time of the party being called

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2
Q

When cold calling we are required to provide…

A

our identity, and a phone number and address where the caller or firm may be contacted

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3
Q

If request the caller can be placed on…

A

a do not call list. This must be maintained in house and should be compared to the national do not call list

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4
Q

Auto dialing is prohibited with use of an…

A

automated pre-recorded message

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5
Q

A fax sent to a customer must contain…

A

The date and time the fax was sent, the identity of the sender, and the telephone number of the sender

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6
Q

If there is prior business relationship the Do not call list does not apply. Prior business is defined by …

A

The person being called has an account with the person making the call and that there has been some form of activity during the last 18 months

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7
Q

Do Not Call list does not apply to

A

Non-profit organizations

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8
Q

Telephone consumer protection act apply to

A

wireless telephone numbers as well

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9
Q
A
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10
Q

If a firm outsources telemarketing functions…

A

they are responsibility for ensuring compliance

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11
Q

Unregistered cold callers are limited. They can:

A

Send investment literature
Set up cold calls
Extend invitations to firm events

They CAN NOT pre-qualify or profile a prospect

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12
Q

Before opening an account the customer must complete a…

A

New account report form. important part of the “know your customer” process

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13
Q

Essential Facts on the new account report form are

A

Any facts needed to service a customer’s account
those needed to act in accordance with special handling instructions for the account
Those needed to understand the authority of any person acting on behalf of a customer
those needed to act in compliance with applicable laws regulations and rules

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14
Q

New account reports must contain certain information

A

-Customer names- can use a number or symbol after making a written statement of ownership (no-false names are allowed)
-For individuals we need a street address, APO or FPO. If one is not available they can use a street address of a next of kin or another’s contact information
- email address
- phone number
- annual income bank references and net worth (excluding primary residence)
-Occupation, name and address of employer
- Whether the individual is a citizen
- date of birth
- Social security or tax id number
-Photo ID
-Identity of the RR
-Trusted contact person- optional

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15
Q

Firm can contact the trusted contact person to…

A

disclose information about the customer’s account to address possible financial exploitation
Confirm the specifics of the customer’s current contact information.
Discuss the customer’s health status
Identify any legal guardian, executor, trustee or holder of a power of attorney on the account

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16
Q

New account firm does not need to include

A

Names of other broker dealer firms where customer has account
The educational background of the customer
The tax return or tax bracket from the previous year
designation of beneficiaries

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17
Q

How we demonstrate diligence in opening an account

A

Find: investment objectives
Employment status
Estimated annual income from all sources
estimate net worth (excluding primary residence)
Estimated liquid net worth
Martial status and number of dependents
Age

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18
Q

New account report form must be signed by

A

Branch manager or principal

Not needed to be signed by customer or RR

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19
Q

Patriot requires what to open an account

A

Customer full and true name
date of birth
street address
taxpayer identification number

If any of this information is refused account should not be opened

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20
Q

Customer account information must be sent…

A

within 30 days of opening
once every 36 months

must be be updated within 30 days of receiving notice in change of investment objectives

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21
Q

Customer account information must be maintained for…

A

6 years after the account is closed

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22
Q

Joint Tenants with rights of survivorship (JTWROS) accounts

A

An account with two or more people, usually a married couple but not required
Upon ones death the other become sole owner
Surviving tenant must present death certificate and affidavit of domicile before the securities can be changed to be the sole ownership of the surviving tenant
Orders can be placed by either party
correspondents can be mailed to either party but must have both names on the correspondence
All check must be made out to both names

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23
Q

Tenants in common account

A

If one tenant dies their interest ownership passes to their estate
Either party can place orders

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24
Q

Transfer on Death (TOD)

A

Upon the death of an individual investor, the assets in the account are passed to the beneficiaries according to the TOD and avoid probate

Even though probate is avoided beneficiary is still responsible for any estate taxes owed

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25
Q

Probate

A

The will of a deceased person is handled in the court system

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26
Q

Can not us TOD on…

A

Limited partnerships, precious metals, variable annuities, fixed annuities, and commodities

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27
Q

Corporate accounts

A

investment accounts opened by a corporation

Must provide a certified copy of the corporate resolution and articles of incorporation and possibly the corporate by-laws or charter

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28
Q

Limited Partnership Account

A

Business account. Requires the signature of the general partner when establishing a new account

does not require signature of limited partners

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29
Q

Pattern Day Traders

A

Customers who execute 4 or more trades within 5 business days

Minimum $25,000 equity
most concerned with market timing risk
Least susceptible to inflationary risk, since the closed their accounts each day
Buying power is limited to 4 times maintenance margin excess in the account

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30
Q

Trust Accounts

A

Trust is where one person manages an account for the benefit of another

If margin is to be extended it must be authorized in the trust agreement

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31
Q

Types of trusts

A

Revocable (changeable)
irrevocable (not changeable)
living (set up when the grantor is living)
testamentary (created from a will)

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32
Q

Investment advisor

A

Anyone who receives compensation for giving advice must be registered under the investment advisors act of 1940

Exemptions include banks, lawyers, accountants, teacher and engineers; or anyone who gives advice as an incidental part of their profession and does not charge a separate fee

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33
Q

Discretionary Authority account

A

RR must obtain prior written authorization designating that the RR is authorized to trade in the account and they must also obtain the firm’s approval

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34
Q

Limited Trading Authorization (limited power of attorney)

A

Right to make purchase and sales decisions
Can not withdraw cash or securities from the account
Checks must be made payable to the owner of the account

If Trading authority is someone other then the RR, then the RR must know essential facts about that agent

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35
Q

Full trading authorization (full power of attorney)

A

Can make trades, sales and withdraw cash and securities from the account

Not unlimited privileges

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36
Q

Discretionary accounts

A

Terminated upon customers death
checks must be made out to owner of the account
account owner may waive right to confirmation and statements
Owner of account may also initiate order
RR must show that it is discretionary on the order ticket
Good until revoked in writing by customer
RR must never make transactions excessive in size or frequency (churning)
All discretionary orders must be reviewed by a principal of the firm (but does not have to be before order is placed)

37
Q

Time and Price Discretion

A

RR only determines the time and price at which the order will be entered

No written discretionary authority is required

Only good for the day

If the customer wants it to last for longer then 1 day they need to give written authority

38
Q

Prudent Investor Rules

A

Require investment to be low risk conservative investments

39
Q

UGMA and UTMA custodians and beneficiaries

A

There can only be 1 custodian and 1 beneficiary on the account

40
Q

Opening UGMA and UTMA accounts

A

Opened with the beneficiaries social security number and taxes due are paid by the beneficiary

41
Q

Proxies

A

Legal authorization for 1 party to act on behalf of another.
Typically used in voting

42
Q

If broker dealer receives a proxy concerning a customer’s securities held in street name the broker dealer must

A

send the proxy to the customer promptly

43
Q

If the shares owner does not return the proxy ballot by the specified date the firm can vote on behalf of the owner so long as

A

The vote does not involve:
a merger or consolidation
A proxy contest
appraisal rights concerning a security

44
Q

RR sharing in a customers account

A

Can only share directly proportional to their contribution and the must share in profits and losses

45
Q

Holding Mail

A

Holding mail is permitted if the firm receives written request

If longer then 3 months an acceptable reason must accompany the letter, convenience is not an acceptable reason

46
Q

All transactions in a customer’s account must be reviewed by

A

a principal or supervisory person of the broker dealer

this does not have to take place before entry

47
Q

Consideration when determining customer financial profile

A

Temperament
Marital status
number of dependents and their educational needs
equity in the home

48
Q

Changes to orders

A

Require the approval of branch manager or supervisor before the change is made

49
Q

Requests by spouse

A

Can not accept withdrawal orders from a spouse unless the spouse has been given written authorization from the account holder.
Even if there is written authorization checks must be made out to the account holder, not the spouse

50
Q

Death of a customer

A

Cancel all open orders (always the first action)
Freeze account and note the death
Await instructions from the estates representative
Obtain a death certificate
Obtain an affidavit of domicile
Executor must obtain affidavit of domicile, a copy of the death certificate, and abide by the instructions of the last will and testament to transfer funds

51
Q

Community property states and spousal permission

A

While the spouse would have equal claim to the account the spouse can not trade or withdraw money from the account without proper outhorisation

52
Q

Order tickets must indicate

A

Buy or sell
Number of shares
the security
whether or not it is discretionary
The account number
the time the order was entered
the time the order was excecuted
any term and conditions of the order
the identiy of each associated person

53
Q

Confirmations

A

Must be sent out before completion of any transacation is completed
Must disclose settlement date
Must note if security is callable
Capacity which B/D acted
Amount of mark up charge to a customer if not a market maker

54
Q

Confirmation of corporate and agency debt securities to retail customers only

A

Mark up or mark down if the member also executes an offsetting principal trade in the same security on the same trading day

Confirmation must contain a reference and a hyperlink if the confirmation is electronic to a web page hosted by finra that contains publicly available trading data for the specific security and the execution time of the transaction to the second

55
Q

Customer Account Statements

A

Must be received quarterly (monthly if penny stocks)

Must disclose the current securities position
any and all money debit balances
any activity such as margin interest, interest and dividend payments

56
Q

Capital Risk

A

The risk of lose of principal value of an assets

57
Q

Interest rate risk

A

loss of market value on a fixed income security because of a rise in competitive interest rates

58
Q

Inflationary (purchasing power) risk

A

the risk of loss of buying power especially on fixed income

59
Q

Liquidity Risk

A

The risk that an investor will not be able to find a buyer to be able to pay market value for your asset

60
Q

Systematic Risk

A

Securities market risk that can not be eliminated through diversification

61
Q

Non-systematic risk

A

Is a company specific risk meaning that the value of a single investment choice will decline. Can be minimized with diversification

62
Q

Credit Risk

A

A company will declare bankruptcy

63
Q

Economic and Social Risk

A

Generally refers to how domestic and world affairs affect investment as well and fiscal and monetary policy

64
Q

Risk/Reward Relationship

A

More risk gives the ability to have more reward

65
Q

Reinvestment Risks

A

The risk that interest rates will decline and income that is received from existing investments will ear less when reinvested that the original investment

66
Q

Call Risk

A

The risk that a bondholder will have their bond called or redeemed prior to maturity

67
Q

Currency Risk

A

Risk that changes in exchange rates will adversely affect your investment

68
Q

Regulation/Legislative risk

A

Risk that legislative changes may adversely affect your investments

69
Q

Market Timing Risk

A

Risk incurred by trying to time the market

70
Q

Business Risk

A

The risk associated with the unique risk circumstances of a particular company

71
Q

Mitigations of Risk

A

Lessing of risk
Diversification- spreading the risk over several asset classes

Portfolio Rebalancing - Re setting your portfolio to meet the original allocation that was designed to meet your investment goals. This should be done at predetermined times

Hedging - offsetting the risk of a particular investment strategy

72
Q

Fundamental Analysis

A

A method of security analysis that concentrates on a particular company’s financial statements, earnings, management, and strategic position in its industry. A fundamental analyst attempts to determine under-valued securities based on these factors.

73
Q

Top Down fundamental analysis

A

Investor starts by looking at the economy, then a sector, then a specific company

74
Q

Bottom Up Fundamental analysis

A

Investor starts by looking at a company, then the sector, then the overall economy

75
Q

Technical Analysis

A

Uses charting and watching patterns of stock price movements

76
Q

Things an RR must make a reasonable attempt to know before executing a transaction

A

Customers financial status
Customers tax status
Customers investment Objectives
any other pertinent facts the member knows about the customer

77
Q

Recommendation strageties that are excluded from recommendation Rules

A

General financial and investing information
Descriptive information about employer sponsored retirement or benefit plans
Asset allocation models

78
Q

Components of Suitability Obligations

A

Reasonable basis obligation- good for a customer
Customer specific obligation- good for this customer
Quantitative obligation- while individually the recommendations are good but when viewed as a whole the recommendations are not good

79
Q

Investment risk tolerance

A

Conservative - preservation of capital
Moderately conservative- Willing to accept low level risk to see modest levels of portfolio return
Moderate - Willing to accept some risk to initial principal to seek higher returns
Moderately aggressive - Willing to accept high risk of initial principal and high volatility to seek high returns
Aggressive - Willing to accept significant risk to achieve maximum returns

80
Q

Investment Objectives

A

Preserve wealth
fund retirement/educational needs
Generate current income
Grow wealth over time
Speculation

81
Q

Regulation BI- 4 components

A

Disclosure - Must disclose material facts and the capacity that the broker is acting in
Care Obligation - Must consider the cost of the recommendation
Conflict of Interest - Conflicts that can not be eliminated must be disclosed
Compliance - B/D must establish maintain and enforce policies and procedures regarding Reg BI

82
Q

Delivery of Form CRS

A

Must be delivered to new customer before or at the time a recommendation of a security or account type is made

83
Q

IF Form CRS is amended or revised

A

It must be filed within 30 days and delivered to retail customers or prospective customers within 60 days

84
Q

Member firms are required when dealing with seniors to…

A

determine at the opening of an account whether the customer has an executed durable power of attorney

If a customer develops dementia and does not have a DPA then the RR or a relative of the client must receive a court approved guardianship not a Power of Attorney (must be of sound mind)

Ask the client to designate a secondary or emergency contact for the account

Ask the client if they would like to be accompanied by a trusted friend or relative to the appointments

Inform client of an unsuitable trade when it is unsolicited

85
Q

Inappropriate recommendations when dealing with senior investors

A

Recommendations that have a lack of liquidity or withdrawal penalties
variable life products or settlements
Complex structured products such as CDO or CMO
Home equity loans used for other investments
Taking early withdrawal from retirement plans to invest in high risk investments

Any high pressure seminars (limited time offer and Must sign up today)

86
Q

RR may only use Senior Designation or Retirement specialist if they are accredited through

A

CRPC - Charted Retirement Planning Counselor
or
CFP - Certified Financial Planner

Also requires firms approval

87
Q

FINRA Rule 2165 - exploitation of specified adults requires procedures for two groups

A

Adults age 65 and older

Adults age 18 and older that they reasonably believe are mentally or physically impaired and unable to protect their own interest

88
Q

If the member firm believes that financial exploitation is, has, or will occur they can…

A

Put a hold on the account for 15 days. Extendable up to 30 additional days if it has been reported to state authorities
and the member firm must contact all authorized individuals in the account within two business days of the imposed hold

Firm is also allowed to contact trusted contact person to discuss their concerns, either on the phone or in writing

89
Q
A

Series 7 (20 decks)

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