Chapter 8: Communication

Question 1

2 Factors promoting effective communication within the helping relationship

Answer 1

1. dispositional traits

2. rapport builders

Question 2

6 dispositional traits

Answer 2

1. warmth and friendliness
2. openness and respect
3. empathy
4. honesty, authenticity, and trust
5. caring
6. competence

Question 3

7 Rapport builders

Answer 3

1. specific objectives
2. comfortable environment
3. privacy
4. confidentiality
5. patient versus task focus
6. using nursing observations
7. optimal pacing

Question 4

4 elements of therapeutic communication skills

Answer 4

1. conversation skills
2. listening skills
3. silence
4. touch

Question 5

7 interview techniques

Answer 5

1. open-ended question
2. closed question
3. validated question
4. clarifying question
5. reflective
6. sequencing
7. directing