Chapter 8: Business Process Flashcards
Quotations
- proposal from insurer of the T+Cs (inc. premium) that they suggest for the risk sent by the broker
Legal implications of providing quotation
- do not remain valid indefinitely
- period can be indicated
- If accepted after expiry, insurer is not obliged to agree
- if not specified, they apply reasonable time
- not on risk til quotation accepted
- if accepted on terms provided, insurer cant back out.
- If client seeks to change, offer and acceptance starts again
Firm order
Client giving broker formal instruction to proceed with placement
FON
Firm order noted
i.e. committing to contract
Written line
Line insurer has agreed to
Order
Share of risk in one market
e.g. broker has 50% of total order to place
- broker must know prior to filling insurers
When are insurers on risk
Depends on inception date of policy
Signing down
When risks are written above 100% the shares need to be reduce
- later when risk is placed in central market databases at xchanging, each insurers written line is reduced proportionally so that the lines add up to 100%
Signed line
reduced line size after signing down
Calculating signed lines
divide by total % and times by new order
e,g. overwritten 150% and WL is 50%
new SL is 50/150 = 33%
To stand
Line will remain the same when re-proportioned
Calculating signed line with to stand
Take away the proportion to stand and divide by the new total line. Multiple by 100% - the line to stand
e.g.
135% total line with 25% to stand
- divide by 110%
- multiply by (100-75) %
reasons for natural termination
- Cancellation by insured
- Cancellation by the Insurer
- Fulfilment
- Expiry of policy period
Cancellation by insured
- Invoke term as downgrade clause
- if premium paid upfront insurer will return all
- dont usually have right to cancel during first 14 on commercial insurance
Cancellation by the insurer
- Insurer would send the notice of cancellation in a form
- if broker involved it would go to them first
Fulfilment
- When policy pays out in full, following a total loss theres nothing left to insure
Expiry of the policy period
- Most policies last 12 months and policy terminates at the end of the period
- Insurer will still be obligated to settle claims
Reasons for unexpected termination
Listed in Insurance Act 2015
- Breach of the duty of fair representation
- Breach of warranty
- Fraud
Breach of the duty of fair representation
- Insurer can avoid the contract and retain the premium if the breach is deliberate/reckless
- If insurer wouldve applied different terms then the policy is deemed as rewritten from inception
- if claims were handled before the issue then the insurer will revist the claims
- if insurer wouldve charged a higher premium, premium is not increased but claims payment is reduced by the same percentage
Breach of warranty
- Contract is discharged but suspended for the period of the breach
- insurer cant refuse a claim in the face of a breach if the insured can show it didnt increase the risk of loss occuring
Fraud IRO claims
- difficult to prove
- fraudulent devices means legitimate claims can be exaggerating by fraudulent means
- If insurer can prove fraud in relation to breach of DoFP, it can be discharged from liability and keep premium
Renewal process
- Quotations process starts again
Reasons to not want to renew
- Loss making contract
- Exiting class of business
Practical reasons for keeping as much business as possible
- Costs less to renew than start over
*everything already known (less analysis required) - More stable the portfolio the more reliable the statistical data is
FCA 2017 transparency rule
- Disclose last years premium on renewal
- Include text to encourage consumers to check cover
- Identify consumers who have renewed 4 times consecutively and suggest they look around
Days of Grace
Elastic end to previous policy to allow scope for potentially late renewals
WNKORL
Warranted no known or reported losses
- warranty used by UWs to avoid losses already occured on a late signed risk
Proposal form
- Created by insurer / broker to ask questions they consider material to reduce nondisclosure
- names/address/business
- Past insurance /claims
- Turnover
- Geographical spread
- Amount of insurance requested
incompleted proposal forms
- onus on insurer to follow up any missing info
Benefits to using MRC
- easier to find information in standardised document
- easier to create contract document
- Easier to comply with contract certainty requirements
Open Market MRC
- Broker places each risk individually one by one
- visits each UW separately