Chapter 8 Flashcards
What is disintermediation?
Eliminates the middle man between producer and consumer
What is Search and Identification in the E-Commerce Model?
When consumers gather quotes from multiple vendors
What is Selection and Negotiation in the E-Commerce Model?
When consumers review outlined transactions and can amend their products
What is CRM?
Customer Relationship Management. Managing every aspect of organization interaction with customers. Collection, Retention and Contact.
What does the most successful e-commerce model hold?
Community, Content and Commerce
What is Electronic Retailing?
Direct Sale of products or services via electronic storefront
What is MRO?
Manufacturing, Repair and Operations. Goods and services that keep manufacturing companies running. E-Commerce reduces downtime.
What is Tech-Enabled Relationship Management?
When firms obtain detailed information to structure deals specific to customer
Advantages to E & M Commerce?
Reduce costs, Speed the Flow of Goods and Information, Increase Accuracy and Improve Customer Service
Challenges to E & M Commerce?
Cultural, Language, Currency, Infrastructure and State Laws
What is Intellectual Property?
Works of mind which are distinct somehow and are owned and created by a single entity
What is DRM?
Digital Rights Management. Several technologies used to enforce digital media access
What is Clickstream Data?
Gathered based on websites you visit and items you click
What is a StoreFront Broker?
A middleman between your website and online merchants
What is a meta-tag?
A special HTML tag used by search engines and not visible on webpage
