Chapter 8 Flashcards
Performance Managment
The process of creating a work environment in which people can preform to the best of their abilities
Performance Appraisal
The results of an annual or biannual process in which a a manager evaluates an employees performance relative to the requirements of his or her job and uses the information to show the person where improvements are needed and why.
Focal Performance Appraisal
An appraisal system in which all of an organizations employees are reviewed at the same time of the year rather on the same anniversaries of their individual hire dates
Calibration
A process whereby managers meet to discuss the performance of individual employees to ensure their employee appraisals are in line with one another.
manager and/or supervisor appraisal
A performance appraisal done by an employees manager and often reviewed by a manager one level higher
Self Appraisal
A performance appraisal done by the employee being evaluated, generally on an appraisal form completed by the employee prior to the performance interview.
Subordinate appraisal
A performance appraisal of a superior by an employee which is more appropriate for developmental than administrative purposes.
Peer Appraisal
A performance appraisal done by ones fellow employees, generally on forms that are compiled into a single profile for use in the performance interview conducted by the employees manager.
Team Appraisal
A performance appraisal based on TQM concepts, that recognizes team accomplishment rather than individual performance
Customer Appraisal
A performance appraisal that, like team appraisal, is based on TQM concepts and includes evaluation from both a firms external and internal customers
Error of central tendency
A performance rating error in which all employees are rated about average
Leniency
A performance rating error in which where appraiser tends to give employees either unusually high or low ratings
Forced Distribution
A performance appraisal ranking system whereby raters are required to place a certain percentage of employees into various performance categories
Recency Error
A performance raring error in which the appraisal is based largely on the employees recent behavior rather than on behavior throughout the appraisal period.
Contrast error
A performance rating error in which an employees evaluation is biased either upward or downward because of comparison with another employee just previously evaluated
