Chapter 7 Flashcards
Chief Learning Officer
A high-ranking manager directly responsible for fostering employee learning and development within the firm.
Organization Analysis
Examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.
Task analysis
the process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.
Competency Assessment
Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge -intensive jobs.
Person Analysis
Determination of the specific individuals who need training
Instructional Objectives
Desired outcomes of a training program
Behavior modification
A technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior the is penalized or unrewarded will decrease in frequency
Spot rewards
Programs that award employees “on the spot” when they do something particularly well during training on the job.
On-the-job training
A method in which employees are given hands-on experience with instructions from their supervisor or other trainer.
Apprenticeship Training
A system of training in which a worker entering the skilled trades is given a thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work.
Cooperative Training
A training program that combines practical on-the-job experience with formal educational classes.
Internship Programs
Programs jointly sponsored by colleges, universities, and other organizations that offer students the opportunity to gain real-life experience while allowing them to find out how they will preform in work organizations.
Blended Learning
The uses of multiple training methods to achieve optimal learning on the part of trainees
E-learning
Learning that takes place via electronic media
Just-in-time training
Training delivered to trainees when and where they need it to do their jobs usually via computer or the internet
Learning Management System
Online system that provides a variety of assessment communication, teaching, and learning oppurtunities
Behavior Modeling
An approach that demonstrates desired behavior and gives trainees the chance to practice and role play those behaviors and receive feedback.
Transfer of Training
Effective application of principles learned to what is required on the job.
Benchmarking
the process of measuring ones own services an practices against the recognized leaders in order to identify areas for improvement
Orientation
The process of familiarizing new employees with the organization, their jobs, and their work units.
Onboarding
The process of the systematically socializing new employees to help them get on board with an orginization
Cross-Training
The process of training employees to multiple jobs within an orginiazation
Chief ethics officer
A high ranking manager directly responsible for fostering the ethical climate within the firm.
