Chapter 7

Question 1

Chief Learning Officer

Answer 1

A high-ranking manager directly responsible for fostering employee learning and development within the firm.

Question 2

Organization Analysis

Answer 2

Examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.

Question 3

Task analysis

Answer 3

the process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.

Question 4

Competency Assessment

Answer 4

Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge -intensive jobs.

Question 5

Person Analysis

Answer 5

Determination of the specific individuals who need training

Question 6

Instructional Objectives

Answer 6

Desired outcomes of a training program

Question 7

Behavior modification

Answer 7

A technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior the is penalized or unrewarded will decrease in frequency

Question 8

Spot rewards

Answer 8

Programs that award employees “on the spot” when they do something particularly well during training on the job.

Question 9

On-the-job training

Answer 9

A method in which employees are given hands-on experience with instructions from their supervisor or other trainer.

Question 10

Apprenticeship Training

Answer 10

A system of training in which a worker entering the skilled trades is given a thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work.

Question 11

Cooperative Training

Answer 11

A training program that combines practical on-the-job experience with formal educational classes.

Question 12

Internship Programs

Answer 12

Programs jointly sponsored by colleges, universities, and other organizations that offer students the opportunity to gain real-life experience while allowing them to find out how they will preform in work organizations.

Question 13

Blended Learning

Answer 13

The uses of multiple training methods to achieve optimal learning on the part of trainees

Question 14

E-learning

Answer 14

Learning that takes place via electronic media

Question 15

Just-in-time training

Answer 15

Training delivered to trainees when and where they need it to do their jobs usually via computer or the internet

Question 16

Learning Management System

Answer 16

Online system that provides a variety of assessment communication, teaching, and learning oppurtunities

Question 17

Behavior Modeling

Answer 17

An approach that demonstrates desired behavior and gives trainees the chance to practice and role play those behaviors and receive feedback.

Question 18

Transfer of Training

Answer 18

Effective application of principles learned to what is required on the job.

Question 19

Benchmarking

Answer 19

the process of measuring ones own services an practices against the recognized leaders in order to identify areas for improvement

Question 20

Orientation

Answer 20

The process of familiarizing new employees with the organization, their jobs, and their work units.

Question 21

Onboarding

Answer 21

The process of the systematically socializing new employees to help them get on board with an orginization

Question 22

Cross-Training

Answer 22

The process of training employees to multiple jobs within an orginiazation

Question 23

Chief ethics officer

Answer 23

A high ranking manager directly responsible for fostering the ethical climate within the firm.