Chapter 8

Question 1

Employee orientation (onboarding_

Answer 1

A procedure for providing new employees with basic background information about the firm and the job

Question 2

Socialization is

Answer 2

the ongoing process of instilling in all employees the prevailing attitudes, standards, values and patterns of behaviour that are expected by the organization

Question 3

Reality Shock is

Answer 3

The state that results from the discrepancy between what the new employee expected from his or her new job and what the reality is

Question 4

Some organizations commence orientation activity before…

Answer 4

The first day of employment

Question 5

Orientation programs range from…

Answer 5

brief, informal introductions to lengthy, formal programs

Question 6

During orientation, the employee is usually given (over an extended period of time)

Answer 6

Internal publications
Facility tour and staff introductions 
Job Related documents
Expected training 
Performance appraisal criteria

Question 7

What are 4 special orientation circumstances

Answer 7

Mergers and Acquisitions
Union verus Non-Union Employees
Multilocation organizations
Diverse Workforce

Question 8

What are three approaches to evaluating orientation programs

Answer 8

Employee Reaction
Socialization effects
Cost/Benefit analysis

Question 9

Training is…

Answer 9

The processs of teaching employees the basic skills/competencies that they need to perform their jobs

Question 10

It is imporant to ensure that business and training goals are…

Answer 10

Aligned and that training is part of an organizations stragetic place

Question 11

People have three main learning skills

Answer 11

Auditory - talking and listing
Visual
Kinesthetic - tactical learning through a whole body experience

Question 12

Negligent Training

Answer 12

Occurs when an employer fails to adquately train an employee who subsequently harms a third part

Question 13

What are the five steps in the training and development process?

Answer 13

1. Needs analysis
   - identify specific job performance skills needed to improve performance and productivity
   - analyze audience
2. Instructional Design
   - gather insturctional objectives, methods, media, desription of and sequence of content, examples and exercies
   - carefully and professionally handle all program elements
3. Validation
   - introduce and validate the training before a representative audience
4. Implementation
5. Evaluation and Follow up

Question 14

Task Analysis

Answer 14

A detailed study of a job to identify the skills and competencies it requires so that an appropriate training program can be instituted

Question 15

Performance Analysis

Answer 15

Verifying that there is a performance deficiency and determining whether that deficiency should be rectified through training or through some other means (such as transferring the employee)

Question 16

What are the 8 traditional techniques?

Answer 16

On the Job Training 
Apprenticeship Training 
Informal learning - any learning that occurs in which the learning process is not determined or designed by the organization
Job Instruction Training 
Classroom Training
Audiovisual techniques -  CD's/DVD's 
Programmed Learning 
Vestibule or Simulated Training

Question 17

What is Job Instruction training?

Answer 17

The listing of each job’s basic tasks along with key points to provide step-by-step training for employees

Question 18

Videoconferenceing?

Answer 18

Connecting two or more distant groups by using audiovisual equipment

Question 19

Programmed learning is..

Answer 19

A Systematic method for teaching job skills that involves presenting questions or facts allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers

Question 20

What is Vestibule or simulated training?

Answer 20

Training employees on special off-the-job equipment, as in airplane pilot training, whereby training costs and hazards can be reduced

Question 21

E-Learning is

Answer 21

Delivery and administration of learning opportunities and support via computer, networked, and web-based technology to enhance employee performance and development

Question 22

Computer Based Training is

Answer 22

when the trainee uses a computer based system to interactively increase his or her knowledge or skillsining

Question 23

Electronic Performance support Systems

Answer 23

computer based job aids, or sets of computerized tools and displays that automate training, documentation and phone support

Question 24

Transfer of training

Answer 24

Application of the skills acquired during the training program into the work environment and the maintenance of these skills over time

Question 25

Controlled Experimentation

Answer 25

Formal Methods for testing the effectiveness of a training program, preferably with a control group and with tests before and after training

Question 26

What are the four basic categories of measurable training outcomes?

Answer 26

Reaction - did they like the program?
Learning - how much did they learn?
Behaviour - did job behaviour change from the training program?
Results - obs