Chapter 15

Question 1

Turnover

Answer 1

The termination of an individuals employment with an organization

Question 2

Voluntary Turnover

Answer 2

Employee initiated termination of employment, such as quits, retirement or resignation

Question 3

Involuntary Turnover

Answer 3

Employer-initiated termination of employment, such as dismissal or layoff

Question 4

What are the four main components associated with the cost of turnover?

Answer 4

1. Seperation costs
2. Vacancy Costs
3. Replacement Costs
4. Training Costs

Question 5

Retirees on call

Answer 5

A program where retirees can continue to work part time or as needed basis post-retierment

Question 6

Phased Retirement

Answer 6

Potential Retirees gradually reduce the number of hours worked per week over time

Question 7

Pre-Retirement Counselling

Answer 7

Counselling provided to employees some months (or even years) before retirement, which covers such matters as benefits advice, second careers, and so on

Question 8

Dismissal

Answer 8

Involuntary termination of an employee’s employment

Question 9

Dismissal for just cause

Answer 9

An employer - initiated termination based on an employee’s poor behaviours, in these situations, no severance, resonable notice periods or additional payments beyond what they employee has already earned

Question 10

Insubordination

Answer 10

Wilful disregard or disobedience of the boss’ authority or legitmate orders; criticizing the boss in public

Question 11

Disrubtive Justice

Answer 11

Fairness of decision outcome

Question 12

Procedural Justie

Answer 12

Fairness of the process used to make decisions

Question 13

Interactional justice

Answer 13

Fairness in interpersonal interactions by treating others with dignity and r4espect

Question 14

Constructive Dismissal

Answer 14

When the employer makes unilateral changes in the employment contract that are unacceptable to the employee, even though the employee has not been formally terminated
- ILLEGAL

Question 15

What are the 7 steps to avoid wrongful dismissal suits?

Answer 15

1. Use employee contracts with a terminiation clause and with wording clearly permited to terminate without cause during prohibition period
2. Document all disciplinary action
3. Do not allege just cause for dismissal unless it can be proven
4. Time the termination so that it does not conflic with special occasions such as birthday’s or holiday’s
5. Use termination letters in all cases - stating settlement offers
6. Schedule the termination interview in a private location and at the right time of day
7. Include two member of management in termination meeting

Question 16

Outplacement counselling

Answer 16

A systematic process by which a terminated person is trained and counselled in the techniques of self-appraisal and securing a new position

Question 17

Termination interview

Answer 17

The interview in which an employee is informed of the fact that he or she has been dismissed

Question 18

Employee engagement

Answer 18

The emotional and intellectual involvement of employees in their work such as intensity, focus and involvement in his or her job and organization