Chapter # 8 Flashcards
Communication
The process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
Sender
The person initiating a communication.
Encode
The translation of ideas into words.
Medium
The way that a sender’s message is conveyed.
Receiver
The person who a message is intended to reach.
Decode
The process of assigning meaning to a received message.
Noise
Anything that interferes with or distorts the message being transformed.
Filtering
The distortion or withholding of information to manage a person’s reactions.
Selective perception
The personal filtering of what we see and hear to suit our own needs.
Information overload
What occurs when the information processing demands on an individual’s time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing.
Grapevine
The informal gossip network within a given organization.
Semantics
The meaning of a word or phrase.
Jargon
A specific set of acronyms or words unique to a specific group or profession.
Storytelling
A narrative account of an event or events.
Crucial conversations
Discussions in which the stakes are high, opinions vary, and emotions run strong.
