Chapter # 7 Flashcards

1
Q

Stress

A

The body’s reaction to a change that requires a physical, mental, or emotional adjustment or response.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Amygdala

A

The area of the Limbic system that controls fear type responses.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

General Adaptation Syndrome (GAS)

A

Hans Selye’s hypothesis that stress plays a general role in disease by exhausting the body’s immune system.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Alarm Phase

A

When an outside stressor jolts that individual, insisting that something must be done.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Resistance Phase

A

When the body begins to release cortisol and draws on fats and sugar to find a way to adjust to the demands of stress.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Exhaustion Phase

A

When the body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Stressor

A

Events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Role Ambiguity

A

Vagueness in relation to our job responsibilities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Role Conflict

A

Facing contradictory demands at work.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Role Overload

A

Having insufficient time and resources to complete one’s job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Information Overload

A

Information processing demands that exceed the supply or capacity of time available for such processing.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Work-Family Conflict

A

When the demands from one’s work and family are negatively affecting one another.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Type A personalities

A

People who display high levels of speed/impatience, job involvement, and hard-driving competitiveness.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Type B personalities

A

People who tend to be calmer than type A people, and tend to think through situations as opposed to reacting emotionally.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Flow

A

A state of consciousness in which a person is totally absorbed in an activity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Time Management

A

Defined as the development of techniques that help to make us more productive when we work.

17
Q

Emotion

A

Feeling that occurs quickly and profoundly in response to an event that is desired (positive) or undesired (negative).

18
Q

Positive emotions

A

Emotions such as joy, love, and surprise can result from desired events.

19
Q

Negative emotions

A

Emotions such as anger, fear, and sadness can result from undesired events.

20
Q

Affective Events Theory (AET)

A

A theory that explores how events on the job cause different kinds of people to feel different emotions.

21
Q

Affective-driven Behavior

A

Behavior that occurs when emotions trigger you to respond in a particular way.

22
Q

Burnout

A

Ongoing negative emotional state resulting from dissatisfaction.

23
Q

Persona

A

A professional role that involves acting out potentially artificial feelings as part of a job.

24
Q

Emotional labor

A

The regulation of feelings and expressions for organizational purposes.

25
Q

Surface acting

A

Behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don’t feel.

26
Q

Genuine acting

A

Behavior requiring an individual to display emotions aligned with their own.

27
Q

Cognitive dissonance

A

A term that refers to a mismatch among emotions, attitudes, beliefs, and behavior.

28
Q

Emotional Intelligence

A

How people can understand each other more completely by becoming more aware of their own and others’ emotions.

29
Q

Self-awareness

A

This exists when you are able to accurately perceive, evaluate, and display appropriate emotions.

30
Q

Self-management

A

This exists when you are able to direct your emotions in a positive way when needed.

31
Q

Social awareness

A

This exists when you are able to understand how others feel.

32
Q

Relationship management

A

This exists when you are able to help others manage their own emotions and truly establish supportive relationships with others.