CHAPTER 8 Flashcards
✓ It consists of personal appearance with regard to clothing, grooming, manners and etiquette, personal behavior and communication effectiveness.
PROFESSIONAL IMAGE
Is the image you project in the professional business world.
PROFESSIONAL IMAGE
• THE 2 MAJOR PERSPECTIVES
- Appearance
- Personal Behavior
• THE 4 MAIN ATTRIBUTES
- Appropriate professional appearance
- Use of correct manners and etiquette
- Appropriate personal behavior
- Effective communications
APPROPRIATE PROFESSIONAL APPEARANCE: PROFESSIONAL DRESS & PROPER GROOMING
■ The business world is still more conservative than liberal in its regard for professionalism.
TRUE OR FALSE
TRUE
can be defined as dressing in such a manner as to enhance your authority, promote your respect, aid in your promotion, and promote your advancement opportunities in the workplace.
Professional dress
■ Professional dress involves appropriate clothing selection based on the following considerations:
- PROFESSION
- COMPANY POLICIES
- GEOGRAPHIC LOCATION
- LEVEL OF CUSTOMER AND CLIENT INTERACTION
- TYPES OF FUNCTIONS YOU MUST ATTEND
must develop and practice, good grooming habits to ensure that your appearance is clean and polished in your professional role.
Personal grooming
■ Personal grooming must develop and practice, good grooming habits to ensure that your appearance is clean and polished in your professional role. It includes:
- OVERALL CLEANLINESS
- HAIR
- NAILS
- TEETH
- MAKE UP
■ You should be familiar with the different protocols of behavior as they relate to social manners and etiquette.
TRUE OR FALSE
TRUE
• Making introduction and appropriate greetings.
TRUE OR FALSE
TRUE
PERSONAL BEHAVIOR & COMMUNICATIONS
- BODY LANGUAGE
- PROPER WAY OF INTRODUCTION
■ You should be familiar with the different protocols of behavior as they relate to social manners and etiquette.
• Making introduction and appropriate greetings.
• Being able to initiate and maintain conversation.
• Respecting the custom of other
• Being able to express appreciation
• Extending courteous behavior to others
• Knowing how to behave in difficult situation
TRUE OR FALSE
TRUE
- BODY LANGUAGE
• Be mindful of your posture
• Offer to shake hands- Studies say that handshakes play a significant role in first impressions, so make it count.
• Maintain eye contact
• Project a genuine smile (FACIAL EXPRESSIONS)
• Hand gestures should be natural
• Suppress Restless habits
TRUE OR FALSE
TRUE
- PROPER WAY OF INTRODUCTION
“Can you tell me about yourself?”
“Can you please introduce yourself?”
✓ Begin with appropriate greetings; Good morning/Good afternoon, Ma’am/Sir
✓ Do not talk too much in the introduction.
✔ Only include the following:
✓ Name, Educational Background, Work experience related to the job that you are applying for and Personal Qualities that make you a perfect fit for the job.
TRUE OR FALSE
TRUE
