Chapter 8 Flashcards
is the image you project in the professional business world
Professional image
consists of personal appearance with regard to clothing, grooming, manners and etiquette, personal behavior and COMMUNICATION effectiveness
Professional Image
2 MAJOR PERSPECTIVES
- APPEARANCE
- PERSONAL BEHAVIOR
4 MAIN ATTRIBUTES
- Appropriate professional appearance
- Use of correct manners and etiquette
- Appropriate personal behavior
- Effective communications.
The business world is still more conservative than liberal in its regard for
professionalism.
can be defined as dressing in such a manner as to enhance your authority, promote your respect, aid in your promotion, and promote your advancement opportunities in the workplace.
Professional dress
TWO KINDS OF Professional dress
- BUSINESS FORMAL
- BUSINESS/ SMART CASUAL
means that you’re breaking out a matching tie for the occasion
A full suit
will tie it all together
Polished leather dress shoes
means a matching, tailored suit.
Suit pants or slacks that match the top. Good
Formal attire
BUSINESS FORMAL FOR WOMEN
Go for a traditional suit, but keep it feminine. They have a lot of great options for women these days
Suit pants or slacks that match the top. Good colour choices are: black, navy or gray
Pumps are a great option here, but if heels kill your feet ballet flats or loafers work too
Neutral button down shirt.
(No jacket or tie needed).
Casual leather or suede shoes are great!
(Anything you’d wear to the gym is a no go
Neutral coloured chinos are perfect!
(While jeans look good, some companies frown upon them for interviews - better safe than sorry).
SMART CASUAL FOR MEN
Neutral blouse or top. (Mild patterns are good too!)
Neutral coloured pants, chinos or cordorouys are great! No need to get too fancy. Stay away from blue jeans
Casual heels or Ballet flats if you want to save your feet.
SMART CASUAL WOMEN
- APPROPRIATE PROFESSIONAL APPEARANCE PROFESSION
01 Company Policies
02 Geographic Location
03 Professional Dress
04 Level Of Customer And Client Interaction
05 Types Of Functions You Must Attend
You must develop and practice good grooming habits to ensure that your appearance is clean and polished in your professional role.
PERSONAL GROOMING
Personal grooming includes
includes:
- Overall cleanliness
- Hair
- Nails
- Teeth
- Makeup
You should be familiar with the different protocols of behavior as they relate to
social manners and etiquette.
II. MANNERS AND ETIQUETTE
II. MANNERS AND ETIQUETTE
BODY LANGUAGE
- Be mindful of your posture
- Offer to shake hands Studies say that handshakes play a significant role in first
- impressions, so make it count.
- Maintain eye contact
- Project a genuine smile (FACIAL EXPRESSIONS)
- Hand gestures should be natural
- Suppress Restless habits
PROPER WAY OF INTRODUCTION
- Begin with appropriate greetings
- Good morning/Good afternoon Ma’am/Sir
- Do not talk too much in the introduction
- Only include the following
- Name, Educational Background, Work experience related to the job that you are applying for and Personal Qualities that make you a perfect fit for the job
THE IMPORTANCE OF A PROFESSIONAL IMAGE
THE EFFECT ON YOUR CAREER CAN BE SIGNIFICANT AND MAY INCLUDE:
Selection for participation on project teams
Inclusion in social settings with customers or clients
Selection for presentations
Promotions to positions or greater responsibility
Performance rating
Overall competitiveness in numerous situations
