Chapter 8

Question 1

is the image you project in the professional business world

Answer 1

Professional image

Question 2

consists of personal appearance with regard to clothing, grooming, manners and etiquette, personal behavior and COMMUNICATION effectiveness

Answer 2

Professional Image

Question 3

2 MAJOR PERSPECTIVES

Answer 3

1. APPEARANCE
2. PERSONAL BEHAVIOR

Question 4

4 MAIN ATTRIBUTES

Answer 4

1. Appropriate professional appearance
2. Use of correct manners and etiquette
3. Appropriate personal behavior
4. Effective communications.

Question 5

The business world is still more conservative than liberal in its regard for

Answer 5

professionalism.

Question 6

can be defined as dressing in such a manner as to enhance your authority, promote your respect, aid in your promotion, and promote your advancement opportunities in the workplace.

Answer 6

Professional dress

Question 7

TWO KINDS OF Professional dress

Answer 7

• BUSINESS FORMAL
• BUSINESS/ SMART CASUAL

Question 8

means that you’re breaking out a matching tie for the occasion

Answer 8

A full suit

Question 9

will tie it all together

Answer 9

Polished leather dress shoes

Question 10

means a matching, tailored suit.
Suit pants or slacks that match the top. Good

Answer 10

Formal attire

Question 11

BUSINESS FORMAL FOR WOMEN

Answer 11

Go for a traditional suit, but keep it feminine. They have a lot of great options for women these days

Suit pants or slacks that match the top. Good colour choices are: black, navy or gray

Pumps are a great option here, but if heels kill your feet ballet flats or loafers work too

Question 12

Neutral button down shirt.
(No jacket or tie needed).

Casual leather or suede shoes are great!
(Anything you’d wear to the gym is a no go

Neutral coloured chinos are perfect!
(While jeans look good, some companies frown upon them for interviews - better safe than sorry).

Answer 12

SMART CASUAL FOR MEN

Question 13

Neutral blouse or top. (Mild patterns are good too!)

Neutral coloured pants, chinos or cordorouys are great! No need to get too fancy. Stay away from blue jeans

Casual heels or Ballet flats if you want to save your feet.

Answer 13

SMART CASUAL WOMEN

Question 14

1. APPROPRIATE PROFESSIONAL APPEARANCE PROFESSION

Answer 14

01 Company Policies
02 Geographic Location
03 Professional Dress
04 Level Of Customer And Client Interaction
05 Types Of Functions You Must Attend

Question 15

You must develop and practice good grooming habits to ensure that your appearance is clean and polished in your professional role.

Answer 15

PERSONAL GROOMING

Question 16

Personal grooming includes

Answer 16

includes:

• Overall cleanliness
• Hair
• Nails
• Teeth
• Makeup

Question 17

You should be familiar with the different protocols of behavior as they relate to

Answer 17

social manners and etiquette.

Question 18

II. MANNERS AND ETIQUETTE

Answer 18

II. MANNERS AND ETIQUETTE

Question 19

BODY LANGUAGE

Answer 19

• Be mindful of your posture
• Offer to shake hands Studies say that handshakes play a significant role in first
• impressions, so make it count.
• Maintain eye contact
• Project a genuine smile (FACIAL EXPRESSIONS)
• Hand gestures should be natural
• Suppress Restless habits

Question 20

PROPER WAY OF INTRODUCTION

Answer 20

• Begin with appropriate greetings
• Good morning/Good afternoon Ma’am/Sir
• Do not talk too much in the introduction
• Only include the following
• Name, Educational Background, Work experience related to the job that you are applying for and Personal Qualities that make you a perfect fit for the job

Question 21

THE IMPORTANCE OF A PROFESSIONAL IMAGE

Answer 21

THE EFFECT ON YOUR CAREER CAN BE SIGNIFICANT AND MAY INCLUDE:
 Selection for participation on project teams
 Inclusion in social settings with customers or clients
 Selection for presentations
 Promotions to positions or greater responsibility
 Performance rating
 Overall competitiveness in numerous situations