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TQM > Chapter 8 > Flashcards

Chapter 8 Flashcards

1
Q

These are essential components in achieving high-quality products and services through continuous process
improvement.

A

BPR AND TQM

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2
Q

A Japanese term that means “continuous improvement” through small incremental changes on an ongoing basis.

A

Kaizen

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3
Q

This is the practice of regularly monitoring and maintaining equipment to ensure optimal functioning

A

Maintenance

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4
Q

It is a systematic process to identify enhancement areas, set goals and implement changes.

A

Quality Improvement

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5
Q

Refers to bringing a team together to rapidly identify and implement changes.

A

Kaizen Blitz

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6
Q

It refers to activities to monitor and inspect products to ensure quality standards.

A

Quality Control

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7
Q

These are the 3 forms of inefficiency that kaizen aims to reduce

A

MUDA/Waste, MURI/Overburdening work, MURA/inconsistency of work

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8
Q

It is designed to utilize the resources of the organization to achieve a quality-driven culture.

A

Continuous process improvement

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9
Q

Give 3 JURAN’ SProcesses for quality.

A

Quality Planning, Quality Control, Quality Improvement

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10
Q

What are the 5S practices of Good housekeeping

A

Sort, Straighten, Scrub, Systematize, Standardize

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11
Q

Give atleast 2 seven deadly wastes

A

-Waste from overproduction
-Waste of waiting time
-Processing waste
- Wasteofmotion
-Transportation was te
-Inventory waste
-Waste from product defect

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12
Q

Continuous process improvement (CPI) is the practice of making incremental changes to your business processes to improve
efficiency and quality.

A

True

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13
Q

Quality Control refers to activities used to monitor and inspect products or services to ensure they meet specified quality stand

A

TRUE

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14
Q

Quality Improvement is a systematic process of identifying areas for enhancement, setting goals, implementing changes
monitoring progress for better quality outcomes.

A

TRUE

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15
Q

TQM and BPR do not contradict each other but rather complement each other as part of the overall quality improvement strate

A

FALSE

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16
Q

Kaizen aims to achieve continuous improvement through small, incremental changes in processes, products, or services.

A

TRUE

17
Q

Maintenance involves regularly monitoring and maintaining equipment, machinery, or processes for optimal functioning.

A

TRUE

18
Q

Information technology can only helpin reengineering existing processes andnot continuing processes.

A

FALSE

19
Q

Kaizen Blitz is a rapid improvement approach that involves bringing together a team to identify and implement changes for b
outcomes.

A

TRUE

20
Q

BPR aims to make dramatic improvements in quality as part of the TQM approach.

A

TRUE

21
Q

Total Quality Management focuses only on achieving high quality products and not processes.

A

FALSE

TQM (3 decks)

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