Chapter 7 - Verbal Messages

Question 1

Encoding

Answer 1

Converting ideas into messages

Question 2

Decoding

Answer 2

Converting messages into ideas

Question 3

What is verbal communication?

Answer 3

Communication using words

Question 4

What are the three functions of language?

Answer 4

Naming/labeling, interaction, information transmission

Question 5

Phonology

Answer 5

The way sounds are combined to form words

Question 6

Syntax

Answer 6

The way words are combined into sentences

Question 7

Semantics

Answer 7

The meaning of words on the basis of their relationship to one another and to elements in the environment

Question 8

Pragmatics

Answer 8

The way in which language is used in practice

Question 9

Spoken language vs written language

Answer 9

Spoken - uncontrollable, spontaneous

Written - more controllable, more time consuming

Question 10

Factors influencing verbal competency

Answer 10

Physiological factors: slurred, stutter

Cognitive factors: linguistic function in the left part of the brain (Wernicke’s area, Broca’s area)

Question 11

Factors that affect verbal communication

Answer 11

Cultural norms, psychological factors, self-esteem, social norms

Question 12

Non-verbal messages

Answer 12

All signal systems that do not contain any words

Question 13

Forms of non-verbal language

Answer 13

Paralanguage, appearance, gestures, touch, space, time, odor, icon