Chapter 7 Understanding Interpersonal Relationships

Question 1

What are the benefits to effective interpersonal communication?

Answer 1

Positively affects social and moral development as well as the ability to cope with stress.

Question 2

What is William Schutz’s fundamental interpersonal relationship orientation? (FIRO)

Answer 2

Identifies 3 personal needs…

1. inclusion - desire to belong
2. control - feeling confident and competent
3. affection - desire to be liked by others

Question 3

How do you form positive and lasting relationships with others?

Answer 3

1. Create a good impression

2. Effective communication

Question 4

What are the 5 types of Impression Management?

Answer 4

1. Ingratiation
2. self-promotion
3. exemplification
4. supplication
5. intimidation

Question 5

What is Ingratiation according to the impression management?

Answer 5

The goal to be liked by others.

Question 6

What is Self-promotion according to Impression Management?

Answer 6

The goal to be respected.

Question 7

What is Exemplification according to Impression Management?

Answer 7

The goal to be seen as honest and moral.

Question 8

What is Supplication according to Impression management?

Answer 8

The goal is to get compassion from others.

Question 9

What is Intimidation according to Impression management?

Answer 9

The goal is to provoke fear.

Question 10

What is self-disclosure?

Answer 10

It is the process of sharing personal information, opinions, and emotions.

Question 11

What is self-disclosure?

Answer 11

It is the process of sharing personal information, opinions, and emotions.

Question 12

What is the Johari Window model?

Answer 12

This model displays the extent to which we are willing to self-disclose and are receptive to feedback.

Question 13

What is the Social Penetration Theory?

Answer 13

The process of relationship bonding in which individuals move from superficial communication to deeper and more intimate communication.

Question 14

What are Gibb’s defensive-supportive communication behaviours? (6)

Answer 14

1. Evaluation - description
2. Control - problem orientation
3. Strategy - spontaneity
4. Neutrality - empathy
5. Superiority - equality
6. Certainty - provisionism

Question 15

What does effective self-disclosure require?

Answer 15

1. focus on the present
2. be descriptive
3. understanding
4. respect
5. adapt
6. reciprocate
7. create deeper levels of disclosure

Question 16

DESC Scripting is a four-step process to becoming more assertive. What are the four steps?

Answer 16

1. Describe
2. Express
3. Specify
4. Consequences