Chapter 4 Listening, Critical Thinking, and Reflective Practice Flashcards
What is the HURIER listening process?
H- Hearing U- Understanding R- Remembering I- Interpreting E- Evaluating R- Responding
Why is listening essential for effective communication?
We spend most of our communication engaged in listening.
How much can we call after listening to a short talk?
Most people cannot accurately recall 50% of what they hear after a short talk. Without training, we listen at 25%.
What is effective paraphasing?
Involves restating what others say in way to demonstrate that you understand their meaning.
What is working memory?
The brain’s processing centre for deciding information is worth keeping and storing into your long-term memory.
What listening strategies and skills can help you communicate more effectively?
- Use extra thought speed to enhance listening.
- Listen to feedback and non-verbal behaviour
- Withhold until complete understanding
- Minimize distractions
- adapt and be flexible
How does gender and culture affect the way we listen?
Gender and culture may alter our listening styles and require understanding, respect, and adapting.
What is critical thinking?
The kind of thinking used to analyze what you read, see, or hear to come up with a justified conclusion or decision.
What 6 fallacies do effective communicators avoid?
- Attacking the person
- Appeal to authority
- Appeal to popularity
- Appeal to tradition
- Faulty cause
- Hasty generalization
What is reflection?
Reflection involves thinking critically about an experience as it is occurring or after it takes place.
What is the purpose of reflection?
To gain a deeper and clearer understanding of an experience.
How does reflective practice enhance interpersonal communication?
- helps you to be a more effective communicator
2. complex and requires further investigation (questions)
