Chapter 7 - Training and Development

Question 1

What’s the difference between training and development regarding the following…

Time Frame:
Focus of Activity:
Range:
Goal:
Examples of Methods Used:

Answer 1

[Training]
Time Frame: short term-immediate
Focus of Activity: current job/skill development
Range: individual
Goal: enhance skills in current job
Examples: programmed instruction, role plays, job shadowing, simulation, self-study

[Development]
Time Frame: mid to long term
Focus of Activity: future roles and responsibilities/competencies development – multiple learning experiences
Range: group/organization
Goal: optimize potential – future development/growth opportunities
Examples: coaching, counselling, mentoring, conferences, case study, stimulations, job rotations

Question 2

4 phases of the Strategic Model of Training

Answer 2

Phase 1: Needs Assessment
Phase 2: Design
Phase 3: Implementation
Phase 4: Evaluation

Question 3

Describe Phase 1 of Strategic Model of Training

Answer 3

Phase 1: Needs Assessment

Organization Analysis
- environment, strategies, and resources of the organization

Task Analysis
- content of training program based on tasks and duties of job

Person Analysis
- specific individuals who need training

Question 4

What Comprises of Phase 2 of Strategic Model of Training

Answer 4

Phase 2: Design

Instructional Objectives

Trainee Readiness

Principles of Learning

Characteristics of the Instructor

Question 5

4 Criterion of Phase 4 of Strategic Model of Training

Answer 5

Phase 4: Evaluating the Training Program
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Criterion 1: Reactions
- informal feedback
- formal ratings

Criterion 2: Learning
- test knowledge and skills before and after training

Criterion 3: Behaviour

• assess transfer of training
• consider transfer strategies

Criterion 4: Results (or ROI)
- benefits derived from training relative to costs incurred