Chapter 7 - The Business of Diving and Your Career

Question 1

Two divers come into the PADI Dive Center or Resort with which you’re affiliated as part of the instructional staff, but not as an actual staff person. The divers ask you for guidance in selecting dive computers. Assuming it doesn’t conflict with the store’s policies, your best response is probably to:

a. politely decline and suggest the divers speak with a salesperson.
b. agree because you have the best computer made and the store doesn’t stock it.
c. help the divers choose the computer that has the features and benefits they want.

Answer 1

c. help the divers choose the computer that has the features and benefits they want.

Question 2

The four Es of diving are

1.
2.
3.
4.

Answer 2

1. Education
2. Equipment
3. Experiences
4. Environment

Question 3

A diver asks for a wet suit with thigh pockets because they are ideal for storing slates and other accessories the person uses during tec dives and photography. The diver center has a single suit in stock with thigh pockets that the customer could probably make work, but you know that the next week a shipment is due that has wet suits exactly like the diver has described. Following a customer-centric business philosophy while supporting the dive center’s business needs, you best option is probably to

a. say nothing about the suits coming in and sell the diver the suit you have in stock.
b. tell the diver to come back next week because there will be more suits to choose from.
c. explain that the suits due next week sound exactly right and encourage the diver to put down a refundable deposit on one.
d. ask the store manager what to do.

Answer 3

c. explain that the suits due next week sound exactly right and encourage the diver to put down a refundable deposit on one.

Question 4

Customers choose to do business with you over the long term when they know you have their ___________ in mind.

Answer 4

best interests

Question 5

There are more opportunities for ____________ than for any other professional in the dive industry.

Answer 5

PADI Instructors

Question 6

Which of the following skills/qualifications are likely to make you more valuable in the dive industry? Choose all that apply.

_ licensed boat captain
_ web/media production
_ retail sales training
_ compressor repair
_ scuba equipment technician

Answer 6

licensed boat captain
web/media production
retail sales training
compressor repair
scuba equipment technician

Question 7

If you forget to renew your PADI Membership

a. you are no longer qualified as a certified assistant for PADI programs.
b. you may assist, but you aren’t authorized to conduct PADI Divemaster-conducted programs.
c. you may assist, but do not have access to any other PADI benefits.
d. nothing happens because renewal is only required at the PADI Instructor level.

Answer 7

a. you are no longer qualified as a certified assistant for PADI programs.