Chapter 7 Recorded Statements

Question 1

When to obtain a recorded statement?

Answer 1

1. Coverage issues
   2.Comparative Negligence
2. Alleged Injuries
3. Low impact claims
4. Fraud Potential
5. Subrogation

Question 2

If a recorded statement is not taken

Answer 2

Document the file as to why a statement is not being taken

Question 3

_______ are not required to give us a recorded statement

Answer 3

Claimants

Question 4

Preparation for a Statement
(Action Plan)

Answer 4

1. What do we know
2. Why is a statement needed, goal?
3. From whom should statement be taken and why?
4. What specific info is needed?

Question 5

Statement Opening

Answer 5

After introducing yourself and explaining the recorded statement:
§ Inform the person being interviewed that the recorder is being turned on

Use the formal introduction, Do Not mention the company name

Obtain permission to record

“Do you understand that our conversation is being recorded?

“Do I have your permission to record this conversation?”

Obtain sufficient identifying information, name, address, date of birth, driver’s license number, workplace, etc.

***Recorded Statement Guidelines (have paper copy)

Question 6

Body of the Recorded Statement

Answer 6

Scene Diagram should be able to be created from the body of the recorded statement

Question 7

Things to ask during statement development

Answer 7

Mechanical Problems
Marital Status
Employment Info
Purpose of Use

Question 8

Parts of the Statement

Answer 8

Identification
Location
Accident
Diagram
Results and Injuries

Question 9

Questioning Methods

Answer 9

○ Allowing the interviewee to talk without interruption.
○ Closed-ended questions.
○ Open-ended questions.
Use the questions set forth in the FAULT question guides as a resource.

Question 10

Closed-Ended Questions

Answer 10

• A “yes” or “no” response
• A simple statement of fact
  Closed ended questions are most frequently used to complete information on forms.

Question 11

Open-Ended Questions

Answer 11

The open-ended questioning technique is used to provide more information than just a yes or no. Open-ended questions allow the interviewee to describe the situation in more detail. When using open-ended questions, it is important to allow the interviewee sufficient time to respond.

Question 12

Leading Questions

Answer 12

This is a technique toAVOID. Leading questions suggest the answer contains a specific response.

Question 13

FAULT

Answer 13

The FAULT system provides question guides for various scenarios that may be used as a resource.

Question 14

Examinations Under Oath

Answer 14

The EUO is basically a more formal interview that is recorded verbatim by a court report and may be, on occasion, video recorded as well