Chapter 7- Non Insurance Services

Question 1

What do private motor helplines do

Answer 1

A 24 hr helpline, offering their policyholder the ability to phone control centres anytime for assistance. When help arrives, insured has to pay for labour and parts.

Question 2

What do household helplines do

Answer 2

Legal advice/ legal costs services

Emergencies like roof damage etc

Glazing services- breakage of glass etc

Question 3

What do travel helplines do

Answer 3

Medical emergency services

Repatriate the insured if it takes place abroad

Question 4

What do pet helplines do

Answer 4

Help finding a Vet

Legal advice

Bereavement counselling

Replace the pets

Question 5

What do apps do in respect of helplines

Answer 5

Helps policyholder gets repairs carried out quickly

The insurer can control the standard of work

Insurer can control costs involved in the repair

Question 6

What are authorised repairers

Answer 6

Usually applied to motor where they should be competent, fairly priced and that a long distance tow should be avoided

Question 7

What are the benefits of approved repairer schemes for the motor policyholder include

Answer 7

Collection and delivery of the vehicle

No requirement to obtain repair estimates

Provision of a loan car whilst repairs are carried out

Question 8

What are Authorised suppliers

Answer 8

Usually household policy to replace property

Question 9

What are the benefits of authorised suppliers

Answer 9

Insured obtains the benefits of the guarantees provided

Insurers benefit from the preferential rates

No need for negotiation over price

Question 10

Why are insurers and intermediaries willing to become involved in providing advice in areas of risk control

Answer 10

Reduces the number and cost of claims

Question 11

What is the insured concerned about in regards to risk control

Answer 11

Things that effect the balance sheet such as competition, labour relations etc

Question 12

What is the insurer concerned about in regards to risk control

Answer 12

The areas that have a direct impact upon risks proposed for insurance

Question 13

What’s the insurers role in material damage for risk control

Answer 13

The management and housekeeping standards

The adequacy of the sum insured

The estimated max loss from an insured peril

Risk requirements

Risk recommendations

Question 14

What’s the insurers role in BI for risk control for risk management

Answer 14

The surveyor will consider aspects that is unique to BI Cover such as bottlenecks in the production process

Question 15

What’s the insurers role in theft for risk control

Answer 15

Improving physical security

Improving detection or methods of deterring would be thieves

EML assessment

Question 16

What’s the insurers role in money for risk control

Answer 16

The sums involved

The method and frequency of transit

The number of cars/ people involved

The routes used and are they varied

Use of specialist security firms

Question 17

What’s the insurers role in EL for risk control

Answer 17

Physical hazards- guarding of dangerous machinery

Moral hazards- T&C’s of employment 
Adequacy of training 
Cleanliness
Control of smoking 
Health and safety requirements 
Staff relations 
Storage arrangements for dangerous substances

Question 18

What’s the insurers role in PL for risk control

Answer 18

Work away from the premises

Question 19

What’s the insurers role in product liability for risk control

Answer 19

Recommendations or requirements on
Storage arrangements that are consistent with shelf life products

Labelling for clarity

Packaging

Warning notices

Quality control

Question 20

What’s the insurers role in motor fleet for risk control

Answer 20

Analysis of claims by type, time, use, age or any common factor to recommend changes

Reviewing the management of the fleet

Recommending advanced driving or defensive driving courses

Question 21

What’s the insurers role in engineering for risk control

Answer 21

Most specialist surveyors

Carry out inspections advise on requirements and recommendations relating to the physical condition of the particular plant or machinery

Question 22

What work doAssociation of British insurers with risk management

Answer 22

They provide literature to advise people on safety

Question 23

How does the fire protection association work with risk management

Answer 23

Provides advice in specialist areas it makes a charge for its publications provides a fire risk assessment guide

Question 24

What are requirements in relation to risk management

Answer 24

Insurers insist on these to bring the risk up to a reasonable standard

Question 25

What legal right do Third Party Motor Only Cover have to recover loss from another person

Answer 25

The policyholder May be entitled to recover the amount of the damage from th other motorist

Question 26

What legal right do Policyholders have to recover loss from another person in regards to excess

Answer 26

In the event of damage caused by someone else the insurers will wish to recover that excess from the person responsible

Question 27

What legal right do Policyholders have to recover loss from another person in regards to hire car

Answer 27

If they have to hire a car when the accident wasn’t their fault they may want to recover th cost from the responsible party

Question 28

What legal right do Policyholders have to recover loss from another person in regards to personal Injuries

Answer 28

If negligence can be proved then you can claim for injuries

Question 29

What is an accident management company

Answer 29

Persue claims for uninsured loss recovery where they feel that their client is completely blameless

Question 30

With which of the following types of loss would the uninsured loss recovery service under a comprehensive motor policy not be needed by the insured:

A) loss of use of this vehicle whilst its being repaired
B) personal injury
C) policy excess
D) repairs to the insured vehicle

Answer 30

D) repairs to the insured vehicle

Question 31

When we talk (a) the number of claims and (b) their individual cost, this is another way of describing terms gang we defined very early on in course IF1 l. What are these two terms?

Answer 31

Frequency is the rage at which claims occur (number of claims); severity refers to their cost

Question 32

With which of the following types of loss would the uninsured loss recovery service under a comprehensive motor policy?
A) loss of use of the vehicle whist it is being repaired
B) personal injury
C) policy excess
D) repairs to the insured vehicle

Answer 32

D
The repairs to the insured vehicle will be covered under the motor liability policy itself; an uninsured loss recovery service is only concerned with uninsured losses rather than with any loss which is insured elsewhere

Question 33

What is the most common non-insurance services available?

Answer 33

Helplines and advice
Authorised repairers and suppliers
Risk control/advice
Uninsured loss recovery services

Question 34

What types of advice/or assistance are provided in association with household insurance?

Answer 34

The types of advice and/ or assistance include legal advice, emergency devices and glazing services

Question 35

What are the main benefits of approved motor repairer schemes?

Answer 35

Collection and delivery of the vehicle
Non need to obtain repair estimates
Loan car provision

Question 36

For business interruption insurance, identify one area where an insurer may provide advice or recommendations?

Answer 36

Bottlenecks in the production processes

Question 37

What are the key elements or property surveyors report?

Answer 37

• the surveyors view on management and housekeeping standards
• their view as to the adequacy of the sum insured
• the estimated maximum loss from an insured peril
• risk requirements
• risk recommendations

Question 38

What are the areas in which an insurer will provide advice for money insurance?

Answer 38

• type of safe
• methods of transit
• numbers of cars/people involved
• varying routes
• use of specialist firms for transit