Chapter 7,8,9 Flashcards
comprehensive listening
listening to understand
- understand the meaning of the words being spoken
empathic listening
listening to interpret
- try to listen better for how they may feel or how they express their body language when talking about something
analytical listening
listening to evaluate
- after you listen give a little room to think before you try to speak back to them
effective habits
knowledge
- what to do, why to do it
skills
- how to do it
desire
- want to do it
HURIER
- hearing
- understanding
- remembering
- interpreting
- evaluating
- responding
(remember) MARV
- mnemonic
- associate
- repeat
- visualize
thought speed
speed at which people can think compared to which people can speak
golden listening rule
listen to others as you would have them listen to you
empathic listener
focuses on understanding a members situation, feelings, or motives
substantive conflict
occurs when members disagree about issues, ideas, decisions, actions, or goals
ex:
Affective conflict
a type of conflict that reflects the emotions stirred by interpersonal disagreements, differences in personalities and communication styles and conflicting core values and beliefs
procedural conflict
a disagreement over what method or process a group should follow to accomplish its goal
5 decision-making styles
rational intuitive dependent avoidant spontaneous
rational
weigh information and optiosn
intuitive
make decisions based on instincts and feelings
dependent
seek advice and opinions of others
avoidant
feel uncomfortable making decisions
spontaneous
are impulsive and make quick decisions on the spur of the moment
constructive
an approach to disagreement in which group members express differences in a way that values everyones contributions and promotes the groups goals
destructive
disagreement that is expressed through behaviors that create hostility and prevent achievement of the groups goals
single question format
5 steps identify the problem create a collaborative setting analyze the issues identify possible solutions answer the single question
standard agenda
task clarification, problem identification, fact finding, solution criteria, solution suggestions, solution evaluation and selection, solution implementation
creative problem solving methods
brainstorming
nominal group technique
decreasing options technique
brainstorming
creative problem solving methods
sharpen the focus for all to see number the ideas encourage creativity all input no putdown build and jump
nominal group technique NGT
creative problem solving methods
idea generation
idea evaluation and voting
decreasing options technique DOT
creative problem solving methods
generate ideas
post ideas
sort ideas
prioritize ideas
enhancing group creativity
control judgement
encourage innovation
ask “what-if” questions
use metaphors
AEIOU model
Assume others mean well Express your feelings Identify what you’d like to happen Outcomes made clear Understanding is achieved
