Chapter 7

Question 1

Types of interview questions

Answer 1

Situational-trying to replicate content; predict how you would behave
Behavioral-based on actual past behavior
Job-related- knowledge of job
Stress-purposely make interview more stressful
Puzzle questions-assess knowledge; have adverse impact

Question 2

Ways to Administer interviews

Answer 2

• one on one
• panel
• phone
• video/web-assisted
• group interview-looking for leadership (if interviewed, have to be the first to answer one of the questions)
• stress

Question 3

3 ways to make the interview useful

Answer 3

1. Structure the interview to maximize reliability and validity
2. Carefully select traits to assess
3. Beware of committing interviewing errors b/c they reduce reliability and validity

Question 4

Errors that undermine interviews (therefore lower validity)

Answer 4

Snap judgements
Job requirements
Candidate-order and pressure to hire-impacts reliability
Nonverbal behavior and Impression management
Personal characteristics
Interviewer mistakes-ask unrelated questions

Question 5

Steps to design and conduct structured interviews

Answer 5

1. Analyze the job (job analysis)
2. Rate main duties
3. Create questions
4. Create benchmark answers
5. Appoint interview panel & conduct interviews