Chapter 7

Question 1

Defensive Listening

Answer 1

A response style in which the receiver perceives a speakers comment as an attack

Question 2

Selective Listening

Answer 2

A listening style in which the receiver responds only to messages that interest him or her

Question 3

Silent Listening

Answer 3

Staying attentive and nonverbally responsive without offering verbal feedback

Question 4

Mindless Listening

Answer 4

Reacting to others messages automatically and routinely, without much mental inolvement

Question 5

Pseudolistening

Answer 5

An imitation of true listening in which the receiver’s mind is elsewhere

Question 6

Insulated Listening

Answer 6

A style in which the receiver ignores undesirable information

Question 7

Remembering

Answer 7

A phase of the listening process in which a message is recalled

Question 8

Mindful Listening

Answer 8

Careful and thoughtful attention and responses to other’s messages

Question 9

Responding

Answer 9

A phase of the listening process in which feedback occurs, offering evidence that the message has been received

Question 10

Stage Hog/Stage Hogging

Answer 10

A listening style in which the receiver is more concerned with making his or her own point than understanding the speaker

Question 11

Counterfeit Questions

Answer 11

Questions that are disguised attempts to send a message rather than elicit information