Chapter 7 Flashcards
A structure in which authority is concentrated at the top and very little decision-making authority is delegated to lower levels.
centralized organization
A permanent, formal group that performs a specific task.
committee
The arrangement of jobs around the needs of various types of customers.
customer departmentalization
A structure in which decision-making authority is delegated as far down the chain of command as possible.
Decentralized organization
Giving employees not only tasks but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.
Delegation of authority
The grouping of jobs into working units usually called departments, units, groups, or divisions.
Departmentalization
The grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources.
Functional departmentalization
The grouping of jobs according to geographic location, such as state, region, country, or continent.
Geographical deparmentalization
An informal channel of communication, separate from management’s formal, official communication channels.
Grapevine
Two or more individuals who communicate with one another, share a common identity, and have a common goal.
Group
A structure that has a traditional line relationship between superiors and subordinates and also specialized managers—called staff managers—who are available to assist line managers.
Line and staff structure
The simplest organizational structure, in which direct lines of authority extend from the top manager to the lowest level of the organization.
Line structure
A structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; also called a project-management structure.
Matrix structure
A structure that organizes departments into larger groups called divisions.
Multi divisional structure
A visual display of the organizational structure, chain of command, and other relationships.
Organizational chart