Chapter 7 Flashcards
A structure in which authority is concentrated at the top and very little decision-making authority is delegated to lower levels.
centralized organization
A permanent, formal group that performs a specific task.
committee
The arrangement of jobs around the needs of various types of customers.
customer departmentalization
A structure in which decision-making authority is delegated as far down the chain of command as possible.
Decentralized organization
Giving employees not only tasks but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.
Delegation of authority
The grouping of jobs into working units usually called departments, units, groups, or divisions.
Departmentalization
The grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources.
Functional departmentalization
The grouping of jobs according to geographic location, such as state, region, country, or continent.
Geographical deparmentalization
An informal channel of communication, separate from management’s formal, official communication channels.
Grapevine
Two or more individuals who communicate with one another, share a common identity, and have a common goal.
Group
A structure that has a traditional line relationship between superiors and subordinates and also specialized managers—called staff managers—who are available to assist line managers.
Line and staff structure
The simplest organizational structure, in which direct lines of authority extend from the top manager to the lowest level of the organization.
Line structure
A structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; also called a project-management structure.
Matrix structure
A structure that organizes departments into larger groups called divisions.
Multi divisional structure
A visual display of the organizational structure, chain of command, and other relationships.
Organizational chart
A firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior.
Organizational culture
The levels of management in an organization.
Organizational layers
The organization of jobs in relation to the products of the firm.
Product deparmentalization
A specific type of project team formed to devise, design, and implement a new product.
Product development teams
Groups that are similar to task forces, but normally run their operation and have total control over a specific work project.
Project teams
Small groups of workers brought together from throughout the organization to solve specific quality, productivity, or service problems.
quality-assurance teams
The obligation placed on employees to perform assigned tasks satisfactorily and be held accountable for the proper execution of work.
Responsibility
A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.
Self-directed work team
The number of subordinates who report to a particular manager.
Span of management
The division of labor into small, specific tasks and the assignment of employees to do a single task.
Specialization
The arrangement or relationship of positions within an organization.
Structure
A temporary group of employees responsible for bringing about a particular change.
Task force
A small group whose members have complementary skills; a common purpose, goals, and approach; and hold themselves mutually accountable.
Team
The principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.
Accountability
