Chapter 7 Flashcards

1
Q

A structure in which authority is concentrated at the top and very little decision-making authority is delegated to lower levels.

A

centralized organization

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2
Q

A permanent, formal group that performs a specific task.

A

committee

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3
Q

The arrangement of jobs around the needs of various types of customers.

A

customer departmentalization

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4
Q

A structure in which decision-making authority is delegated as far down the chain of command as possible.

A

Decentralized organization

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5
Q

Giving employees not only tasks but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.

A

Delegation of authority

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6
Q

The grouping of jobs into working units usually called departments, units, groups, or divisions.

A

Departmentalization

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7
Q

The grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources.

A

Functional departmentalization

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8
Q

The grouping of jobs according to geographic location, such as state, region, country, or continent.

A

Geographical deparmentalization

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9
Q

An informal channel of communication, separate from management’s formal, official communication channels.

A

Grapevine

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10
Q

Two or more individuals who communicate with one another, share a common identity, and have a common goal.

A

Group

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11
Q

A structure that has a traditional line relationship between superiors and subordinates and also specialized managers—called staff managers—who are available to assist line managers.

A

Line and staff structure

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12
Q

The simplest organizational structure, in which direct lines of authority extend from the top manager to the lowest level of the organization.

A

Line structure

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13
Q

A structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; also called a project-management structure.

A

Matrix structure

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14
Q

A structure that organizes departments into larger groups called divisions.

A

Multi divisional structure

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15
Q

A visual display of the organizational structure, chain of command, and other relationships.

A

Organizational chart

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16
Q

A firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior.

A

Organizational culture

17
Q

The levels of management in an organization.

A

Organizational layers

18
Q

The organization of jobs in relation to the products of the firm.

A

Product deparmentalization

19
Q

A specific type of project team formed to devise, design, and implement a new product.

A

Product development teams

20
Q

Groups that are similar to task forces, but normally run their operation and have total control over a specific work project.

A

Project teams

21
Q

Small groups of workers brought together from throughout the organization to solve specific quality, productivity, or service problems.

A

quality-assurance teams

22
Q

The obligation placed on employees to perform assigned tasks satisfactorily and be held accountable for the proper execution of work.

A

Responsibility

23
Q

A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

A

Self-directed work team

24
Q

The number of subordinates who report to a particular manager.

A

Span of management

25
Q

The division of labor into small, specific tasks and the assignment of employees to do a single task.

A

Specialization

26
Q

The arrangement or relationship of positions within an organization.

A

Structure

27
Q

A temporary group of employees responsible for bringing about a particular change.

A

Task force

28
Q

A small group whose members have complementary skills; a common purpose, goals, and approach; and hold themselves mutually accountable.

A

Team

29
Q

The principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.

A

Accountability