Chapter 6

Question 1

A calendar, containing both specific and vague items, that covers short-term goals and long-term objectives.

Answer 1

agenda

Question 2

The ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation.

Answer 2

analytical skills

Question 3

The ability to think in abstract terms and to see how parts fit together to form a whole.

Answer 3

conceptual skills

Question 4

The process of evaluating and correcting activities to keep the organization on course.

Answer 4

Controlling

Question 5

An element in planning that deals with how to respond to potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or reputation crisis.

Answer 5

crisis management or contingency planning

Question 6

Motivating and leading employees to achieve organizational objectives.

Answer 6

Directing

Question 7

When employees are provided with the ability to take on responsibilities and make decisions about their job.

Answer 7

Employee empowerment

Question 8

The elimination of a significant number of employees from an organization.

Answer 8

Downsizing

Question 9

Managers who focus on obtaining the funds needed for the successful operation of an organization and using those funds to further organizational goals.

Answer 9

Financial managers

Question 10

Managers who supervise both workers and the daily operations of an organization.

Answer 10

first-line managers

Question 11

The ability to deal with people, both inside and outside the organization.

Answer 11

human relations skills

Question 12

Those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers.

Answer 12

administrative managers

Question 13

Managers who handle the staffing function and deal with employees in a formalized manner.

Answer 13

Human resources managers

Question 14

Managers who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks.
leadership
The ability to influence employees to work toward organizational goals.

Answer 14

Information technology managers leadership

Question 15

A process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment.

Answer 15

Management

Question 16

Those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, leading, and controlling the organization’s activities to reach its objectives.

Answer 16

Managers

Question 17

Managers who are responsible for planning, pricing, and promoting products and making them available to customers through distribution.

Answer 17

Marketing managers

Question 18

Managers who are responsible for the tactical planning that implements the general guidelines established by top management.

Answer 18

Middle managers

Question 19

The statement of an organization’s fundamental purpose and basic philosophy.

Answer 19

Mission

Question 20

The building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas.

Answer 20

Networking

Question 21

Very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan.

Answer 21

operational plans

Question 22

The structuring of resources and activities to accomplish objectives in an efficient and effective manner.

Answer 22

Organizing

Question 23

The process of determining the organization’s objectives and deciding how to accomplish them; the first function of management.

Answer 23

Planning

Question 24

Managers who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace.

Answer 24

production and operations managers

Question 25

The hiring of people to carry out the work of the organization.

Answer 25

Staffing

Question 26

Those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission.

Answer 26

Strategic plans

Question 27

Short-range plans designed to implement the activities and objectives specified in the strategic plan.

Answer 27

Tactical plans

Question 28

The specialized knowledge and training needed to perform jobs that are related to particular areas of management.

Answer 28

technical expertise

Question 29

The president and other top executives of a business—e.g., the chief executive officer, chief financial officer, chief operating officer, chief privacy officer—who have overall responsibility for the organization.

Answer 29

top managers