Chapter 6 Flashcards
A calendar, containing both specific and vague items, that covers short-term goals and long-term objectives.
agenda
The ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation.
analytical skills
The ability to think in abstract terms and to see how parts fit together to form a whole.
conceptual skills
The process of evaluating and correcting activities to keep the organization on course.
Controlling
An element in planning that deals with how to respond to potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or reputation crisis.
crisis management or contingency planning
Motivating and leading employees to achieve organizational objectives.
Directing
When employees are provided with the ability to take on responsibilities and make decisions about their job.
Employee empowerment
The elimination of a significant number of employees from an organization.
Downsizing
Managers who focus on obtaining the funds needed for the successful operation of an organization and using those funds to further organizational goals.
Financial managers
Managers who supervise both workers and the daily operations of an organization.
first-line managers
The ability to deal with people, both inside and outside the organization.
human relations skills
Those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers.
administrative managers
Managers who handle the staffing function and deal with employees in a formalized manner.
Human resources managers
Managers who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks.
leadership
The ability to influence employees to work toward organizational goals.
Information technology managers leadership
A process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment.
Management
Those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, leading, and controlling the organization’s activities to reach its objectives.
Managers
Managers who are responsible for planning, pricing, and promoting products and making them available to customers through distribution.
Marketing managers
Managers who are responsible for the tactical planning that implements the general guidelines established by top management.
Middle managers
The statement of an organization’s fundamental purpose and basic philosophy.
Mission
The building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas.
Networking
Very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan.
operational plans
The structuring of resources and activities to accomplish objectives in an efficient and effective manner.
Organizing
The process of determining the organization’s objectives and deciding how to accomplish them; the first function of management.
Planning
Managers who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace.
production and operations managers
The hiring of people to carry out the work of the organization.
Staffing
Those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission.
Strategic plans
Short-range plans designed to implement the activities and objectives specified in the strategic plan.
Tactical plans
The specialized knowledge and training needed to perform jobs that are related to particular areas of management.
technical expertise
The president and other top executives of a business—e.g., the chief executive officer, chief financial officer, chief operating officer, chief privacy officer—who have overall responsibility for the organization.
top managers
