Chapter 7

Question 1

Forming

Answer 1

• The beginning stage of team formation, when all the members are brought together, introduced, and told the objectives of the project.

Question 2

Storming

Answer 2

• Team members become confrontational with each other as they’re vying for position & control during this stage.

Question 3

Norming

Answer 3

• Team members are comfortable with their position in the team.

Question 4

Performing

Answer 4

• The stage where the team is productive & effective.

* mature development stage

Question 5

Adjourning

Answer 5

• Refers to breaking up the team after the work is completed.

Question 6

Smoothing

Answer 6

• Temporary way to resolve conflict

Question 7

Forcing

Answer 7

• One person forces a solution on the other parties.

Question 8

Compromise

Answer 8

• Achieved when each of the parties involved in the conflict gives up something to reach a solution.

Question 9

Confronting

Answer 9

• AKA problem solving

- the best way to resolve conflict.

Question 10

Avoiding

Answer 10

• never results in a resolution

- (withdrawal)

Question 11

Negotiating

Answer 11

• usually involves a third party who acts on the behalf of one of the parties & help parties reach an agreement.