Chapter 7

Question 1

Management

Answer 1

The Process used to accopmplish organizational goals through planning, organizigin, leading , and controlling people and other organizational resources.

Question 2

Planning

Answer 2

Anticipating Trends and determining the best strategies and tactivs to achieve organizational goals and objectives.

Question 3

Organizing

Answer 3

A Management Function that includes designing the structure of the organization and creating conditions and systemsn in which everyone and everything work together to achieve the organizations goals and objectives

Question 4

LEading

Answer 4

Creating a vision for the organization and communicating, guiding, training, coachign, and motivating others to achieve goals and objectives in a timely manner.

Question 5

Directing

Answer 5

Telling employuees what to do.

Question 6

Controlling

Answer 6

Establishes clear standards to determine whether an organization is progressing toward its goals and objective, rewarding people for doing a good job, and taking corrective action if they’re not.

Question 7

Vision

Answer 7

An encompassing explanation of why the organization exists and where its trying to go.

Question 8

Mission statement

Answer 8

Outlines the organizations fundamental purposes

Question 9

Goals

Answer 9

The broad long term accomplishments an organization wishes to attain

Question 10

Objectives

Answer 10

Specific short-term statements detailing how to achieve the organizations goals.

Question 11

S.W.O.T Analysis

Answer 11

A planning tool used to analyze an organizations strengths, weaknesses, opportunities and threats.

Question 12

Strategic Planning

Answer 12

The process of determining the major goals of the organization and the policies and strategies for obtaining

Question 13

Policies

Answer 13

Broad Guidelines for action

Question 14

Strategies

Answer 14

Determine the best way to use resources

Question 15

Tactical Planning

Answer 15

The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.

Question 16

Operational Planning

Answer 16

The process of setting work standards and schedules necessary to implement the company’s tactical objectives.

Question 17

Contingency Planning

Answer 17

The Process of preparing alternative courses of action the firm can use if its primary plans don’t work out.

Question 18

Crisis Planning

Answer 18

A part of contingency planning that anticipates sudden unexpected changes in the environment

Question 19

Decision Making

Answer 19

Choosing Among two or more alternatives.

Question 20

Problem Solving

Answer 20

The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action.

Question 21

Problem-solving teams

Answer 21

Two or more workers assigned to solve a specific problem

Question 22

Brainstorming

Answer 22

Coming Up with as many solutions to a problem as possible in a short period of time with no censorign of ideas.

Question 23

PMI

Answer 23

Listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column.

Question 24

Top Management

Answer 24

Highest level of management, consisting of the president and other key company executives who develop strategic plans

Question 25

CEO

Answer 25

Responsible for introducing changes to an organization

Question 26

COO

Answer 26

Responsible for putting changes in an organization into effect.

Question 27

CFO

Answer 27

Responsible for obtaining funds, planning budgets, collecting funds, so on.

Question 28

CKO/CIO

Answer 28

responsible for getting the right information to other managers so they can make correct decisions.

Question 29

Middle Management

Answer 29

Level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

Question 30

Supervisory Management

Answer 30

Managers who are directly responsible for supervising workers and evaluating their daily performance.

Question 31

Technical Skills

Answer 31

The ability to perform tasks in a specific discipline

Question 32

Human Relations skills

Answer 32

Skills that involve communication and motivation, they enable managers to work through and with people.

Question 33

Conceptual Skills

Answer 33

Involve the ability to picture the organization as a whole and the relationships among its various parts.

Question 34

Staffing

Answer 34

A management functino that includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives.

Question 35

Transparency

Answer 35

The presentation of a company’s facts and figures in a way that is clear and apparent to all stakeholders

Question 36

Empowerment

Answer 36

Giving frontline workers the responsibility, authority, freedom, training, and equipment they need to respond quickly to customer requests.

Question 37

Enabling

Answer 37

Giving workers the education, training, and tools they need to make decisions.

Question 38

Knowledge Management

Answer 38

Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.

Question 39

External Customers

Answer 39

Dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use.

Question 40

Internal Customers

Answer 40

Individuals and units within the firm that receive services from other individuals or units.

Question 41

Steps of the Rational Decision Making Mode:

Answer 41

1. Define the situation
2. Describe and collect needed information
3. Develop alternatives
4. Decide which alternative is best
5. Do what is indicated
   6.Determine whether the decision was a good one, and follow up.

Question 42

Autocratic Leadership

Answer 42

Making Managerial Decisions without consulting others. Effective in emergencies, with unskilled workers, and manufacturing.

Question 43

Participative (Democratic) Leadership -

Answer 43

Managers and employees work together to make decisions.

Question 44

Free-Rein Leadership

Answer 44

Managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives.

Question 45

The Control Process:

Answer 45

1. Establish Clear Standards
2. Monitor and record performance
3. Compare results against standards
4. Communicate results
5. If needed take corrective action:
6. Ask: Are standards realistic?