Chapter 7

Question 1

A group of two or more people working together to achieve a common set of goal

Answer 1

Organization

Question 2

A diagram that represents the positions and relationships within an organization

Answer 2

Organization chart

Question 3

The line of authority that extends from the highest to the lowest levels of an organization

Answer 3

Chain of command

Question 4

Structuring the task and activities required to accomplish a firs objectives into specific jobs so as to foster productivity and employee satisfaction

Answer 4

Job design

Question 5

The separation of all organizational activities into distinct task and the assignment of different task to different people

Answer 5

Job specialization

Question 6

The systematic shifting of employees from one job to another

Answer 6

Job rotation

Question 7

The process of grouping jobs into manageable units

Answer 7

Departmentalization

Question 8

Grouping jobs that relate to the same organizational activity

Answer 8

Departmentalization by function

Question 9

Grouping activities related to a particular product or service

Answer 9

Departmentalization by product

Question 10

Grouping activities according to the defined geographic area in which they are performed

Answer 10

Departmentalization by location

Question 11

Grouping activities according to the needs of various customer populations

Answer 11

Departmentalization by customer

Question 12

Assigning part of a managers work and power to rothermel workers

Answer 12

Delegation

Question 13

A duty to do a job or perform a task

Answer 13

Responsibility

Question 14

The power within an organization to accomplish an assigned job or task

Answer 14

Authority

Question 15

The obligation of a worker to accomplish an assigned job or task

Answer 15

Accountability

Question 16

An organization in which management consciously attempts to press authority widely across various organization levels

Answer 16

Decentralized organization

Question 17

An organization that systematically works to concentrate authority at the upper levels of the organization

Answer 17

Centralized organization

Question 18

The number of workers who report directly to one manager

Answer 18

Span of management or span of control

Question 19

The number of layers or levels of management in a firm

Answer 19

Organizational height

Question 20

An organizational structure in which the chain of command goes directly from person to person throughout the organization

Answer 20

Line structure

Question 21

Managers who make decisions and give orders to subordinates to achieve the organizations goals

Answer 21

Line managers

Question 22

And organizational structure that utilizes the chain of command from a line structure in combination with the assistance of staff managers

Answer 22

Line and staff structure

Question 23

Managers who provide support advice and expertise to line managers

Answer 23

Staff manager

Question 24

An organizational structure that combines vertical and horizontal lines of authority usually by superimposing product departmentalization on a fictionally departmentalized organization

Answer 24

Matrix structure

Question 25

A team of individuals with varying specialties expertise and skills who are brought together to achieve a common task

Answer 25

Cross fictional team

Question 26

An organizational structure in which administration is the primary function and most other functions are contracted out to other firms

Answer 26

Virtual structure

Question 27

Two or more workers collaborating to achieve a shared mission goal or work product

Answer 27

Team

Question 28

A team of knowledgeable employees brought together to tackle a specific problem

Answer 28

Problem solving team

Question 29

Groups of employees with the authority and skills to manage themselves

Answer 29

Self managed teams

Question 30

A team consisting of members who are geographically dispersed but communicate electronically

Answer 30

Virtual team

Question 31

A committee created for a specific short term purpose

Answer 31

Ad how committee

Question 32

A relatively permanent committee charged with performing some recurring task

Answer 32

Standing committee

Question 33

A committee established to investigate a major problem or pending decision

Answer 33

Task force

Question 34

The pattern of behavior and interaction that stems from personal rather that official relationships

Answer 34

Informal organization

Question 35

A group created by the members themselves to accomplish goals that may or may not be relevant to an organization

Answer 35

Informal group

Question 36

The informal communications network within an organization

Answer 36

Grapevine