Chapter 6 Vocab Flashcards
Hearing
The physiological result of sound waves hitting our eardrums. Unlike listening, hearing is a passive process.
Mindfulness
Being fully present in the moment. A concept from Zen Buddhism; the first step of listening and the foundation of all the other steps.
Listening
A complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding, and remembering. Listening is a very different process from hearing, which is simply a physiological action.
Remembering
The process of recalling what you have heard; the sixth element of listening.
Responding
Symbolizing your interest in what is being said with observable feedback to speakers during the process of interaction; the fifth of the six elements of listening.
Monopolizing
Continually focusing communication on ourselves instead of on the person who is talking.
Pseudolistening
Pretending to listen.
Defensive listening
Perceiving personal attacks, criticisms, or hostile undertones in communication when none are intended.
Selective listening
Focusing only on selected parts of communication. We listen selectively when we screen out parts of a message that don’t interest us or with which we disagree and when we rivet attention on parts of communication that do interest us or with which we agree.
Ambushing
Listening carefully to an exchange for the purpose of attacking the speaker.
Literal listening
Listening only to the content level of meaning and ignoring the relationship level of meaning.
Listening for information
One of the three goals of listening; focuses on gaining and evaluating ideas, facts, opinions, reasons, and so forth.
Listening for pleasure
One of the three goals of listening; motivated by the desire to enjoy rather than to gain information or to support others.
Paraphrasing
A method of clarifying another’s meaning by reflecting our interpretations of his or her communication back to him or her.
Listening to support others
One of the three goals of listening; focuses more on the relationship level of meaning than on the content level of meaning. Aims to understand and respond to others’ feelings, thoughts, and perceptions in affirming ways.
