Chapter 6 Sustaining Change

Question 1

What is the simple success formula that will illuminate your leadership perspective: commitment + consistency + momentum = ___
Pg 109

Answer 1

Impact

Question 2

Sustaining change requires continuity and consistency, with a backbone of ____ pg 109

Answer 2

Adaptability

Question 3

We must reinvest ourselves as leaders by using tools like the game plan and seeking new inputs that improve our leadership toolkit. It’s not so much about following a playbook as it is about gaining a deep understanding of four key areas of your business____
Pg111

Answer 3

Your people
Your customers
Your strategy
Your culture

Question 4

There must be a balance and all encompassing approach to leadership that is well planned and focused on achieving growth. The surest way to get there is to keep these priorities top of mind. _______. This self management of having a plan and executing it with both IQ and EQ is critical
Pg 112

Answer 4

Plan balance into your day and week that is authentic and true to your core values

Question 5

The author states champions are the trusted advisors, high performers, and yes ___, that you can come to for honest, positive, self improving feedback. They will sustain the Momentum of the change effort and continue to gain more change agents, influencers, and champions to support the overall strategic goal. This is why it’s not just important to find these people at the beginning of your venture, but to maintain these connections and build these relationships throughout.
Pg 112

Answer 5

Coaches

Question 6

The author states attracting and recruiting champions takes moxie, confidence, empathy and ____
Pg112

Answer 6

Authenticity

Question 7

What acronym does the author state to follow to bring champions on board that he used in his coaching work and set the “____” highPg112

Answer 7

BAR
BELIEVE
ACHIEVE
RAPPORT

Question 8

The author says to get employees to follow and continue following you need to give them a reason to BELIEVE in what you’re doing. Everyone needs to know what your striving to ACHIEVE, so the results must always be front and center . Last, the RAPPORT you have with champions and supporters is everything. Pg 112

Question 9

Authentic business relationships are built on ___, candor, and willingness to help ph113

Answer 9

Curiosity

Question 10

When it comes to the “roadblocks” to change, they are centered in what two areas:

Pg116

Answer 10

Resources and communication

Question 11

EQ principles is a step the author suggests when you need a boost to get things back on track in your company?

Answer 11

Revisit the basics (vision, purpose, mission and strategic plan goals)
Check the pulse
Storytelling
Communicate early and often
Define the results and solutions for every key mile marker in the change management process

Question 12

“I devote time each day to cultivating existing relationships in my inner circle” is a statement used to assess which of the pillars of emotional intelligence?

Answer 12

Social skill

Question 13

To get employees to follow and continue following, you need to give them what?

Answer 13

a reason to believe in what you are doing

Question 14

In chapter 6, the author discusses the secrets of most successful leaders in all industries, what are the secrets?

Answer 14

having an incredible attention to detail and the ability to adapt to change

Question 15

Leading an organization, department, division, or even a small unit requires adjustments.It’s not so much about following a playbook as it is about gaining a deep understanding of four key areas: Your people, Your customers, Your strategy, and:

Answer 15

Your culture

Question 16

How do you bring these champions on board, the supporters who will stand behind you, communicate, and leverage your ideas? It’s best to follow a simple acronym I use in my coaching work and set ____ Pg 112

Answer 16

the “BAR” high: Believe,
Achieve, Rapport.

Question 17

To get employees to follow and continue following, you need to give them a reason to __ in what you’re doing. Everyone needs to know what you’re striving to achieve, so the results must always be front and center. Last, the rapport You have with champions and supporters is everything This is built on empathy, and it’s solidified with engagement and follow-through. Pg112

Answer 17

Believe

Question 18

Remember: So much of what defines success as a leader is learning the company history, finding what makes people tick, and showing a genuine desire to help.pg113

Question 19

During any change effort, help employees understand that this is ___ for them pg 113

Answer 19

An opportunity

Question 20

Adaptability is the core component of emotional intelligence that comes into play during a change initiative. its not enough for you to become comfortable with the change, even though it starts with you as a leader. Buy-in” relies on your social skills of persuasion and empathy to help employees see three things ____:pg113

Answer 20

-Their role in the process
- The importance of the change and how it can and will positively or negatively influence them (be honest and present all the facts)
-Their individual duty to help drive the change

Question 21

Keeping a Positive Mind-Set

There’s a ubiquitous myth that most change efforts fail, so it’s not surprising that many organizations employ steering committees and consultants, and prepare massive communications efforts in advance. It’s just as important to sustain these efforts as it is to continue with coaching, communication, and support during the process, particularly pg 114

Question 22

Organizational psychologist and keynote speaker _____has plenty of experience researching major change efforts. The results that he’s found are stunning. He writes in Harvard Business Review:
“As leaders … we need to be aware that our team members are not entering change situations with a blank slate. Two decades of hearing about mythical failure rates has planted the seeds of bias against success in our minds. And every time we say ‘change is hard’ we water those seeds.pg114

Answer 22

Nick taser

Question 23

Recognize that a major part of checking in is ______your employees through the change, and consistently providing _______. Pg 114

Answer 23

Coaching

Positive direction

Question 24

What is the secret of the most successful leaders in all industries? If we were to boil it down very succinctly, it would be these two things _____pg 118

Answer 24

An incredible attention to detail
An ability to adapt to change

Question 25

_____ strategy of reaching out and forming meaningful connections with as many stakeholders as possible pg119

Answer 25

Grassroots communication

Question 26

Acclaimed CEO Fred Hassan, who formerly led three pharmaceutical companies, advised “singling out frontline managers as a critically important group in the management ranks, spending significant personal time in direct interactions with them, and using those interactions to mobilize the entire organization. I call this approach leading through ____. Pg 119

Answer 26

The front

Question 27

What are the virtues of “leading through the front” pg120

Answer 27

-It gets everyone involved in the process
-It shows genuine empathy and interest in people’s concerns,problems, and key issues
- It communicates respect

Question 28

Kristie Rogers, assistant professor of management at Marquette University, said _______is simply the way that people are treated with a level of civility, with a basic regard that is professional, that is decent . .______is something that’s recognized as valued achievements, valued attributes of a particular person and gives them a chance to be unique, to stand out in a positive way. Those two types of respect meet different universal needs that we have.Pg120

Answer 28

Owed respect
Earned respect

Question 29

Setbacks, delays, and deviations from a change management plan can be costly. As leaders this is where applying EQ principles can help. Here are some steps to follow when you need a boost to get things back on track ______pg 124

Answer 29

-revisits the basics ( vision, purpose, mission and strategic plan goals)
- check the pulse
-Storytelling
- communicate early and often
-Define the results and solutions for every key mile marker in the change management process,

Question 30

The greatest asset is ______ the will yo keep going and continue building relationship , identifying new opportunities for others and out working everyone to achieve the desired results pg125

Answer 30

Persistence

Question 31

The author asks to rate the following statements on a scale of 1-10, in order to assess which of the pillars of emotional intelligence: I am energized by helping employees develop, I take an interest in coaching others and I take delight in the accomplishments we reach together. Pg134

Answer 31

Motivation

Question 32

The art of relationship-building is continuous, as you need to demonstrate that your call for
help is crafted for the collective good. Connors gives us an acronym to follow in order to bring champions and supporters on Board. Set the “BAR” high: Believe, Achieve and: pg 112

Answer 32

Rapport.

Question 33

A change initiative is doomed to fail if you are unable to communicate the before, during, and after stages of what you’re doing. Err on the side of _____ to make sure you’re both inclusive and comprehensive in addressing what you’re doing. Pg 117

Answer 33

Over communicating and becoming repetitive