Chapter 6 Sustaining Change Flashcards
What is the simple success formula that will illuminate your leadership perspective: commitment + consistency + momentum = ___
Pg 109
Impact
Sustaining change requires continuity and consistency, with a backbone of ____ pg 109
Adaptability
We must reinvest ourselves as leaders by using tools like the game plan and seeking new inputs that improve our leadership toolkit. It’s not so much about following a playbook as it is about gaining a deep understanding of four key areas of your business____
Pg111
Your people
Your customers
Your strategy
Your culture
There must be a balance and all encompassing approach to leadership that is well planned and focused on achieving growth. The surest way to get there is to keep these priorities top of mind. _______. This self management of having a plan and executing it with both IQ and EQ is critical
Pg 112
Plan balance into your day and week that is authentic and true to your core values
The author states champions are the trusted advisors, high performers, and yes ___, that you can come to for honest, positive, self improving feedback. They will sustain the Momentum of the change effort and continue to gain more change agents, influencers, and champions to support the overall strategic goal. This is why it’s not just important to find these people at the beginning of your venture, but to maintain these connections and build these relationships throughout.
Pg 112
Coaches
The author states attracting and recruiting champions takes moxie, confidence, empathy and ____
Pg112
Authenticity
What acronym does the author state to follow to bring champions on board that he used in his coaching work and set the “____” highPg112
BAR
BELIEVE
ACHIEVE
RAPPORT
The author says to get employees to follow and continue following you need to give them a reason to BELIEVE in what you’re doing. Everyone needs to know what your striving to ACHIEVE, so the results must always be front and center . Last, the RAPPORT you have with champions and supporters is everything. Pg 112
Authentic business relationships are built on ___, candor, and willingness to help ph113
Curiosity
When it comes to the “roadblocks” to change, they are centered in what two areas:
Pg116
Resources and communication
EQ principles is a step the author suggests when you need a boost to get things back on track in your company?
Revisit the basics (vision, purpose, mission and strategic plan goals)
Check the pulse
Storytelling
Communicate early and often
Define the results and solutions for every key mile marker in the change management process
“I devote time each day to cultivating existing relationships in my inner circle” is a statement used to assess which of the pillars of emotional intelligence?
Social skill
To get employees to follow and continue following, you need to give them what?
a reason to believe in what you are doing
In chapter 6, the author discusses the secrets of most successful leaders in all industries, what are the secrets?
having an incredible attention to detail and the ability to adapt to change
Leading an organization, department, division, or even a small unit requires adjustments.It’s not so much about following a playbook as it is about gaining a deep understanding of four key areas: Your people, Your customers, Your strategy, and:
Your culture
How do you bring these champions on board, the supporters who will stand behind you, communicate, and leverage your ideas? It’s best to follow a simple acronym I use in my coaching work and set ____ Pg 112
the “BAR” high: Believe,
Achieve, Rapport.
To get employees to follow and continue following, you need to give them a reason to __ in what you’re doing. Everyone needs to know what you’re striving to achieve, so the results must always be front and center. Last, the rapport You have with champions and supporters is everything This is built on empathy, and it’s solidified with engagement and follow-through. Pg112
Believe
Remember: So much of what defines success as a leader is learning the company history, finding what makes people tick, and showing a genuine desire to help.pg113
During any change effort, help employees understand that this is ___ for them pg 113
An opportunity
Adaptability is the core component of emotional intelligence that comes into play during a change initiative. its not enough for you to become comfortable with the change, even though it starts with you as a leader. Buy-in” relies on your social skills of persuasion and empathy to help employees see three things ____:pg113
-Their role in the process
- The importance of the change and how it can and will positively or negatively influence them (be honest and present all the facts)
-Their individual duty to help drive the change
Keeping a Positive Mind-Set
There’s a ubiquitous myth that most change efforts fail, so it’s not surprising that many organizations employ steering committees and consultants, and prepare massive communications efforts in advance. It’s just as important to sustain these efforts as it is to continue with coaching, communication, and support during the process, particularly pg 114
Organizational psychologist and keynote speaker _____has plenty of experience researching major change efforts. The results that he’s found are stunning. He writes in Harvard Business Review:
“As leaders … we need to be aware that our team members are not entering change situations with a blank slate. Two decades of hearing about mythical failure rates has planted the seeds of bias against success in our minds. And every time we say ‘change is hard’ we water those seeds.pg114
Nick taser
Recognize that a major part of checking in is ______your employees through the change, and consistently providing _______. Pg 114
Coaching
Positive direction
What is the secret of the most successful leaders in all industries? If we were to boil it down very succinctly, it would be these two things _____pg 118
An incredible attention to detail
An ability to adapt to change
