Chapter 6 Notes

Question 1

messages developed and transmitted via email, instant messaging, text messaging, blogging, websites, social network sites (e.g., Facebook, LinkedIn), and tweeting.

Answer 1

Electronic Writing

Question 2

address matters ranging from corporate-level wheeling and dealing to employee jokes.

Answer 2

E-policies

Question 3

employer-provided computer system is the property of the employer, and the employer has the right to monitor all email traffic and Internet activity on the system.

Answer 3

Electronic Communication Privacy Act (ECPA)

Question 4

refer to the miscommunication that occurs when you have one tone of voice in mind as you write email, but your recipient reads it with a totally different tone. F

Answer 4

E-tone

Question 5

etiquette rules governing electronic content and use.

Answer 5

Netiquette